Lifeline Program - California
You have selected: California

The California LifeLine Program (California LifeLine) provides discounts on basic home phone service to qualified households. This consumer program of the California Public Utilities Commission helps consumers to lower their phone bills. For more information, go to www.californialifeline.com.

Consumers applying for the California LifeLine Program must be approved before receiving the California LifeLine discounts. If you apply to be in California LifeLine, you will pay the regular rates for basic home phone service until your application is approved. To help you pay the up-front costs of establishing your home phone service, like the service installation/connection fee, service conversion fee, and deposits, you can request to be on an interest-free payment plan. After being approved by the California LifeLine Administrator, you will be refunded the difference between the regular rates and the California LifeLine discounted rates for any applicable monthly service charges, service installation/connection fee, service conversion fee, and deposits for basic home phone service. The refund and the California LifeLine discounts will be retroactive to the date your service began or the date you requested to be enrolled, whichever is later. If your bill has a net credit balance of $10.00 or more, you may request a refund check from Frontier. Otherwise, the refund will just be a credit on your account.

DISCOUNTED SERVICES

You can choose from one of these two types of discounted basic home phone services, within the rate range listed below, contingent upon service area:

• CA LifeLine Flat Rate Service (monthly, Unlimited Local Calling) $5.47 - $6.03
• CA LifeLine Measured Rate Service (monthly, 60 un-timed local calls) $2.91 - $3.21
• Cost of each local call over the 60 call allowance $0.08
• CA LifeLine Service Connection or Conversion Charge $7.00 - $10.00
• Extended Area Service Charge, when applicable, by service area 50% reduction
• CA LifeLine Toll Restriction or Blocking FREE
• CA LifeLine Deposit for Basic Home Phone Service FREE

You may also qualify for the California LifeLine discounts on a second telephone line if you or another person in your household is disabled and needs a teletypewriter (TTY) when using the phone. To get the 2nd California LifeLine discount, you must assert the Deaf and Disabled Telecommunications Program issued the TTY or provide a medical certificate indicating the need for TTY.

There is also the Enhanced Lifeline and Link-Up Program funded by the federal government. Residents of federally recognized tribal lands who qualify for Enhanced Lifeline can receive the opportunity to have basic home phone service discounted 100% per month, up to $34.25, and an additional Link-Up benefit of up to $100. Applicants must still qualify by the same eligibility guidelines detailed below and will pay full rate for additional, ancillary services.

ELIGIBILITY GUIDELINES

Only one California LifeLine discount per household is allowed (except for TTY users). Households cannot get the discount from multiple phone companies. A household includes adults and children who are living together at the same address as one economic unit. An economic unit consists of all adults (persons at least 18 years old) contributing to and sharing in the household’s income and expenses.

You can qualify for the California LifeLine discounts by either Method 1 Program-Based OR Method 2 Income-Based. All applicants must submit copies of documentation showing their eligibility along with their application form to the California LifeLine Administrator before the response date. Applicants may use either the paper process or online process to submit their application form and any other required documentation.

Method 1 Program-Based: at least one household member is enrolled in any of these public assistance programs:

  • CalFresh, Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid/Medi-Cal
  • Supplemental Security Income (SSI)
  • Women, Infants and Children Program (WIC)
  • Federal Public Housing Assistance or Section 8
  • National School Lunch Program (NSLP)
  • Head Start Income Eligible (Tribal Only)
  • Tribal TANF
  • Healthy Families Category A
  • Food Distribution Program on Indian Reservations
  • Temporary Assistance for Needy Families (TANF)
    • 1. California Work Opportunity & Responsibility to Kids (CalWORKS)
    • 2. Stanislaus Work Opportunity and Responsibility to Kids (StanWORKS)
    • 3. Greater Avenues for Independence (GAIN)
    • 4. Welfare to Work (WTW)
  • Low-Income Home Energy Assistance Program (LIHEAP)

Method 2 Income-Based: your household’s total annual gross income is at or less than these annual income limits for your household size:

Household Size Annual Income Limits
1-2 members $24,700
3 members $28,800
4 members $34,800
Add $6,000 per person for each additional member after four people. Effective from 06/01/12 to 05/31/13

Applicants cannot be claimed as a dependant on another person’s income tax return. The discounts can only be for the primary residence. Discounts are non-transferable.

Individuals who do not follow the one discount per household rule will lose their discounts, and may be prosecuted by the U.S. government. Individuals can also be punished for giving false information to get the discounts. Penalties can include imprisonment, losing the discounts, monetary fines, and being banned from the California LifeLine Program.

HOW TO APPLY FOR THE CALIFORNIA LIFELINE DISCOUNTS

If you think your household qualifies for the California LifeLine discounts, call Frontier at 1-800-921-8101. We will review the program and eligibility rules with you. Then we will inform the California LifeLine Administrator to send you an application form. The California LifeLine Administrator will mail you an application form in a PINK envelope with a Personal Identification Number (PIN). You can apply online at www.californialifeline.com using your PIN or complete, sign, and mail the form and any required proof to the California LifeLine Administrator. The form and any required documents must be completed and returned before the response date indicated on the form. If you do not return the form, or fail to provide requested documentation, you will not get the California LifeLine discounts and will continue to pay the regular rates.

HOW TO KEEP YOUR CALIFORNIA LIFELINE DISCOUNTS

Once you are a California LifeLine participant, you must renew your participation annually. The California LifeLine Administrator will mail you a renewal form in a PINK envelope with a Personal Identification Number (PIN). You can renew online at www.californialifeline.com using your PIN or complete, sign, and mail the form to the California LifeLine Administrator. If you do not renew before the response date or get approved, you will lose the California LifeLine discounts, will be removed from the program, and will be charged the regular rates. If you have questions about your renewal, contact the California LifeLine Administrator at 877-858-7463 or 888-858-7889 (TTY) from 7 a.m. to 7 p.m. Monday to Friday.

If you believe your household no longer qualifies for the discounts or if your household is getting more than one discount by mistake, you must inform Frontier or the California LifeLine Administrator within 30 days. If you do not follow this notification rule, you may be penalized.

DE-ENROLLMENT RULES

Your household may lose the California LifeLine discounts if your household no longer qualifies, is already receiving the discounts (except for TTY), fails to use the phone service for 60 consecutive days, and does not renew the discounts on an annual basis.