The Washington Telephone Assistance Program (WTAP) helps eligible low-income households afford access to local telephone service if there is already a phone line going into your home. Frontier must verify customer eligibility for WTAP with the Department of Social and Health Services (DSHS). Adults receiving continuing financial or medical assistance from DSHS are eligible for WTAP. Eligible programs include but are not limited to:
- Medicaid/Medical Assistance (including Medicare cost sharing programs)
- Supplemental Nutrition Assistance Program (SNAP) formerly Food Stamps/Food Assistance
- Supplemental Security Income (SSI) or State Supplemental Security Income
- Federal Public Housing Assistance (Section 8)*
- Low-Income Home Energy Assistance Program (LIHEAP)*
- Temporary Assistance for Needy Families (TANF)
- National School Lunch Program's Free Lunch Program (NSL)*
- Community Options Program Entry System (COPES)**
- DSHS CHORE Services**
- Lifeline formerly General Assistance**
- Refugee Assistance**
- State Family Assistance (SFA)**
- At or below 135% of the Federal Poverty Guidelines*
*These programs or income guidelines qualify customers for the federal Lifeline program only. The federal Lifeline program provides monthly credits toward your local phone service. **These programs qualify customers for the WTAP program only. Customers may qualify for the WTAP program and the Federal Lifeline program.
An eligible resident living on federally recognized Tribal Lands who participates in one of the following federal assistance programs shall also qualify for Enhanced Tribal Lifeline and Tribal Link-Up Assistance:
- Bureau of Indian Affairs General Assistance
- Tribally Administered Temporary Assistance for Needy Families (Tribal TANF)
- Head Start (Income-Based)
- Food Distribution Program on Indian Reservations (FDPIR)
You must notify Frontier or WTAP when you are no longer eligible for Lifeline. Lifeline service is a non-transferable government assistance program that provides a discount on the cost of monthly telephone service. Lifeline is limited to one discount per household and only eligible customers may enroll.
As a WTAP participant, you will receive a discount on the primary telephone line in your home and must subscribe to residential flat rate service. WTAP customers cannot subscribe to bundles or packages. You will receive a waiver of deposit requirements on local telephone service and a 50% discount on service connection fees up to a maximum of $30.00 for the initial installation or when you move. There is no limit to the number of times you qualify for the discount on service connection fees in a calendar year. You will have to pay full price for long-distance calls and specific features such as Caller ID or Call Waiting. Toll blocking is available at no charge. If WTAP customers do not pay toll charges, access to the toll network may be denied but your local service won't be disconnected. For people who cannot get local phone service, WTAP also provides a voice mailbox through the Community Voicemail program.
Your participation may be subject to periodic audit, pursuant to state or federal guidelines, by statistically valid sampling or other means, or by annual recertification.
To download the Federal Lifeline Program application for the state of Washington click here
To apply for the State Lifeline Program for Washington, please contact Customer Service. Please have your DSHS Client ID number on hand to help verify your WTAP eligibility.
For further information, please contact Customer Service. A Frontier representative will be happy to answer your questions. Call us. We're here to help.