Frontier Troubleshooting | Networking

Troubleshooting

How can I release and renew my IP address?

If you are experiencing difficulty with your High Speed Internet connection and power cycling does not correct the problem, try releasing / renewing your IP address. For instructions on how to go about doing this, find your particular operating system below.

Windows 98 and Windows ME

  1. From your desktop, click Start Run and type the word "command" in the Open field. This will launch a command prompt window.
  2. At the prompt, type in "ipconfig /release". Wait for the command prompt to return.
  3. At the prompt, type in "ipconfig /renew". Wait for the command prompt to return.
  4. At the prompt, type in "exit".

Windows NT and Windows 2000

  1. From your desktop, click Start Run and type "cmd" in the Open field. This will launch a command prompt window.
  2. At the prompt, type in "ipconfig /release". Wait for the command prompt to return.
  3. At the prompt, type in "ipconfig /renew". Wait for the command prompt to return.
  4. At the prompt, type in "exit".

Windows XP

  1. From your desktop, click Start Command Prompt. This will launch a command prompt window.
  2. At the prompt, type in "ipconfig /release". Wait for the command prompt to return.
  3. At the prompt, type in "ipconfig /renew". Wait for the command prompt to return.
  4. At the prompt, type in "exit".

Windows Vista and Windows 7

  1. From your desktop, click the Windows Start button to launch the Start menu. Select All Programs Accessories. On the Accessories menu, using your right mouse button, click Command Prompt and select Run as administrator using your left mouse button.

    If you receive a User account control pop-up window, select Continue. The Command Prompt window should now launch.
  2. At the prompt, type in "ipconfig /release", and then press the Enter key on your keyboard. Wait for the command prompt to return.
  3. At the prompt, type in "ipconfig /renew", and then press the Enter key on your keyboard. Wait for the command prompt to return.
  4. At the prompt, type in "exit".
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