Frontier Troubleshooting

Troubleshooting

Most Frequently Asked Questions

What are the minimum system requirements for High-Speed Internet service?

Frontier High-Speed Internet service is subject to availability and technical line qualification. Installation options vary and charges may apply.

In order to utilize Frontier High-Speed Internet service, you must have a computer with a minimum of the following Internet-compatible equipment and software:

  • A Frontier telephone line
  • A telephone line that is qualified for Frontier High-Speed Internet service (this is done through the Customer Service office)
  • A computer with one of the following combinations:
    • Windows XP 
      • 32 or 64-bit, Home, Pro, or Media Center Edition
      • 256 MB RAM
      • 300 MHz Pentium compatible CPU
    • Windows Vista
      • 32 or 64-bit, Home Basic, Home Premium, Business, or Ultimate
      • 512 MB RAM
      • 800 MHz Pentium compatible CPU
    • Windows 7
      • 32 or 64-bit, Home Premium, Professional, or Ultimate
      • 1GB RAM
      • 1 GHz Pentium compatible CPU
    • Windows 8
      • 32 or 64-bit
      • 1 GB RAM
      • 1 GHz Pentium compatible CPU
    • Mac OS X or higher
  • Browser software such as Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox, Safari for Macintosh, or Google Chrome
  • 300 MB free hard disk space
  • A working Ethernet card
  • A working CD-ROM drive
  • An account with an ISP that supports Frontier High Speed Internet service. Frontier usually provides this account to you.
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