Frontier Troubleshooting

Troubleshooting

Most Frequently Asked Questions

Why am I having problems getting to a particular web site?

If you are able to browse to other web sites with the exception of one in particular, it is possible to tell where the problem may lie by running a "trace route" to the website.

If you are using a Windows operating system (such as 98 or ME), you can run a trace route by:

  1. Click Start Run.
  2. Type in Command Click OK.
  3. At the prompt, type in tracert www.websitename.com Press Enter/Return key on your keyboard.
  4. Take note at which "hop" or IP address you receive timeout errors or no responses.
  5. When the trace route is complete, type in exit at the prompt Press the Enter/Return key on your keyboard.
  6. Go to www.arin.net/whois.
  7. Type the IP address you recorded in the Whois Database Search box Click Submit.

This should tell you where on the network the breakdown might be occurring. Normally, when you run a whois check on the Arin web site, the result will include contact information, such as a phone number and email address. Email a copy of the trace route you ran to the address listed in the whois check. Chances are, the recipient of the email will be interested to know if there is a problem with one of their servers.

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