There are many reasons your bill may be higher than expected:
- Did you add new products or services? Bills for new services or products are often prorated and will show additional charges for up-coming months.
- Did you make a partial payment last month? The remaining charges continue to appear until you pay your bill in full. Your bill may include late fees. Pay your bill online to bring your account balance to zero.
Your monthly bill includes several messages, some of which explain the reasons why you may incur extra fees. See the image below.