Frontier Troubleshooting | General Information

Troubleshooting

Can I use my fax machine on my High-Speed Internet line?

With High-Speed Internet, your computer is automatically connected to the Internet via the High-Speed Internet line/modem/signal. There is no dialing involved. To use your fax program(s), you’ll probably need to disconnect your High-Speed Internet connection and connect your dial up modem (with filters on the line, if you're using the phone line that your High-Speed Internet is normally on).

If your particular fax program states that it is compatible with High-Speed Internet, contact the program's manufacturer for information on coordinating the fax program with your High-Speed Internet connection. Unfortunately, our Internet Help Desk does do not support third party software such as fax programs.

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