Frontier Troubleshooting | General Information

Troubleshooting

How do I set my TCP/IP properties to dynamically accept the Frontier DNS servers?

The following are instructions for assigning DNS server addresses dynamically on Windows 2000, XP, Vista, 7 and Mac OS X for both High-Speed Internet and Dial-up users.

Should you have questions at any time, please contact Tech Support.

For Windows 2000:

Note: This MIGHT require your Windows CD.

  • From your desktop, click Start Settings Control Panel.
  • When the Control Panel menu appears, double-click the Network and Dial-up Connections icon.
  • If you use High-Speed Internet, right click the LAN connection click Properties.
    • Click the General tab, and make sure TCP/IP is checked.
    • Click the TCP/IP entry for your Ethernet adapter (or USB adapter, depending how your DSL connection is installed).
    • Click Properties to continue.
    • Click the General tab, and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click OK to close the LAN Properties window.
    • Windows may prompt you to restart your computer. If it does Click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer Click Windows Start button Select Shut Down Click Restart.
  • If you use Dial-up Internet, right-click your dial-up connection Click Properties.
    • Click Networking tab and make sure TCP/IP is checked.
    • Select the TCP/IP entry.
    • Click Properties to continue Click General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click OK to close the dial-up connection Properties window.
    • Windows may prompt you to reboot your computer. If it does Click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer Click Windows Start button Select Shut Down Click Restart.

For Windows XP:

Note: This MIGHT require your Windows CD.

  • From your desktop, click Start Control Panel. 
  • In the Control Panel, double-click the Network Connections icon.
  • If you use High-Speed Internet, right-click the LAN connection Click Properties.
    • Click the General tab and make sure TCP/IP is checked.
    • Click the TCP/IP entry for your Ethernet adapter (or USB adapter, depending how your DSL connection is installed).
    • Click Properties to continue.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click OK to close the LAN Properties window. Windows may prompt you to reboot your computer. If it does, click Yes. If it doesn't, close all windows and reboot your computer by clicking the Windows Start button, selecting Shut Down and clicking Restart.
  • If you use Dial-up Internet, right click your dial-up connection click Properties.
    • Click the Networking tab and make sure TCP/IP is checked.
    • Select the TCP/IP entry and click Properties to continue.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected. 
    • Click OK to close the TCP/IP window.
    • Click OK to close the Dial-up Properties window. Windows may prompt you to reboot your computer. If it does, click Yes. If it doesn't, close all windows and reboot your computer by clicking the Windows Start button, selecting Shut Down and clicking Restart.

For Windows Vista:

Note: This MIGHT require your Windows CD.

  • From your desktop, click Windows Start Control Panel. 
  • In the Control Panel, double-click the Network and Sharing Center icon.
  • If you use High-Speed Internet Select the View Status link for the LAN (Local Area Network) connection Click Properties.
    • If you see a User Account Control window Click Continue.
    • Click the General tab and make sure Internet Protocol version 4 (TCP/IPv4) is checked.
    • Select the TCP/IP entry for your Ethernet adapter (or USB adapter, depending how your DSL connection is installed) Click Properties.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click Close to close the LAN Properties window and the Local Area Connection Status window. Windows may prompt you to restart your computer. If it does Click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer Click Windows Start button Select Restart.
  • If you use Dial-up Internet, while you are in the Network and Sharing Center window Click Manage Network Connections link on the left-hand side of the window. 
    • Right-click on your dial-up connection Select Properties.
    • If you receive a User Account Control window Click Continue.
    • Click the Networking tab and make sure the Internet Protocol version 4 (TCP/IPv4) is checked.
    • Click the TCP/IP entry Click Properties.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click OK to close the Dial-up Properties window. Windows may prompt you to restart your computer. If it does Click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer Click Windows Start button Select Restart.

For Windows 7:

Note: This MIGHT require your Windows CD.

  • From your desktop Click Windows Start Click Control Panel.
  • In the Control Panel Click View Network Status and Tasks Click Change Adapter Settings.
  • If you use High-Speed Internet Right-click your local area connection Click Properties:
    • If you see a User Account Control window Click Continue.
    • Make sure Internet Protocol version 4 (TCP/IPv4) is checked.
    • Select the TCP/IP entry for your Ethernet adapter (or USB adapter, depending how your DSL connection is installed) Click Properties.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click Close to close the LAN Properties window and the Local Area Connection Status window. Windows may prompt you to restart your computer. If it does Click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer Click Windows Start button Select Restart.
  • If you use Dial-up Internet Click Change Adapter settings:
    • Right-click your dial-up connection Select Properties.
    • If you receive a User Account Control window Click Continue.
    • Click the Networking tab and make sure the Internet Protocol version 4 (TCP/IPv4) is checked.
    • Click the TCP/IP entry Click Properties.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK.
    • Click OK to close the Dial-up Properties window. Windows may prompt you to restart your computer. If it does Click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer Click Windows Start button Select Restart.

For Mac OS X:

If you use either High-Speed Internet or Dial-up Internet Click the Apple System Preferences Network. On the TCP/IP tab, make sure that no Domain Name Servers are entered. If they are, remove them Click Apply Now.

Back
The FiOS® marks are owned by Verizon Trademark Services LLC and used under license.
©2014 Frontier Communications Corporation. All rights reserved.
Was this page easy to find? | Was the information helpful?
Was the Information helpful?
Was this page easy to find?