Customer Account Record Exchange
CARE (Customer Account Record Exchange)

Frontier provides FCC mandated CARE services to IXCs* including, InterLATA PIC and IntraLATA LPIC changes, Billing Name and Address (BNA) requests, Data Gathering requests (all PIC eligible lines under a Billing Telephone Number), PIC/LPIC Database Verification requests and PIC changes due to merger / acquisition or reseller underlying carrier changes.  

Procedures and forms are provided below. If you have any CARE related questions that are not answered within this site, please send an email to: CARE.CARE@ftr.com

*Please note that local resellers providing long distance services to their customers must submit a LSR to change the customer's InterLATA or IntraLATA PIC.