Connecticut Acquisition
Connecticut Acquisition

On December 17, 2013, Frontier Communications (NASDAQ: FTR) announced the signing of a definitive agreement with AT&T Inc. (NYSE: T) to acquire AT&T’s wireline business and statewide fiber network in Connecticut.

Pending the receipt of necessary approvals, Frontier Communications expects Cutover to occur on October 25, 2014. Cutover is the date that the operation of Connecticut wireline services transfers to Frontier Communications.

Doing Business with Frontier Wholesale

The information provided here is intended for Wholesale and ISP customers doing business in Connecticut.


Order, Pre-Order and Trouble Administration for Access and Local Services

If you are not currently doing business with Frontier Communications today, please visit the Getting Started page. There you will find links to the Frontier Connectivity Access Form, the CMAQ Form (required for LSR activity),and the Billing Feed Connectivity Form.


For IXCs doing business in Connecticut today, please refer to the PIC CARE Connectivity Process for more information. A direct communication has also been provided to impacted IXCs.

Order and Pre-Order for ISP Services

For ISP customers doing business in Connecticut today, access to the Virtual Front Office (VFO) GUI is required. ISP order and pre-order transactions, for ISP services, must be submitted through VFO. To ensure VFO connectivity prior to closing, please complete and submit the ISP Connectivity Form by 08/15/14.

Collocation Access Cards

Wholesale customers currently collocated in an AT&T office in Connecticut will be required to complete the Frontier Access Card Application and return it, along with the applicant’s photo in jpeg format, by email or conventional mail to the email address or physical address provided on the application. To ensure collocation access cards are received prior to closing please complete and submit the application by 08/15/2014.

Customer Forums and Communications

The most recent Carrier Forums for Access and Local services were held on September 24, 2014 and the Trouble Administration forum was held on October 8, 2014.  Copies of the presentations are available below in the Frequently Asked Questions section.  

The next Access and Local Carrier Forums will be held on October 22, 2014. Frontier has distributed invitations to customers who have subscribed to the Connecticut Acquisition Notifications. If you are not subscribed and would like to view a copy of the invitations, please visit the Acquisition Notifications page.

If you would like to subscribe to receive future Connecticut Acquisition Notifications, please click here.


Frequently Asked Questions

Please review the Connecticut Acquisition FAQ which provides additional information and is updated regularly.

If you have a question not answered in the FAQ reference, please email your question to

Reference Documents



Proprietary Notice
The material contained in this document or documents including any translations, compilations, whole or partial copies, together with any subsequent revisions or additions are and shall remain the property of Frontier Communications. No portion of these materials may be reproduced or transmitted in any form by any means, electronic, mechanical or otherwise, including photocopy, recording or any information storage or retrieval system without advance written permission from Frontier. Should the holder of these materials have such written permission to make copies of these materials, all such copies must contain this Proprietary Notice. Frontier is a brand name used by the Citizens Local Exchange companies. Citizens Communications All rights reserved.

This document and the information contained herein are provided without warranty of any kind. Further, Frontier and its affiliated companies disclaim all warranties, express or implied, including without limitation, warranties of fitness for a particular purpose, or merchantability. In addition to and without limitation of any other limitation of liability of Frontier or its affiliated companies set forth in an applicable tariff or elsewhere, in no event shall Frontier or its affiliated companies, or their agents or suppliers, be liable under contract, warranty, tort or for any incidental, consequential, special or indirect damages arising from or relating to this possibility of such damages.