Carrier Service Contacts
Contacts

Frontier Carrier Services consists of the following teams:

Interconnection Management

The Interconnection Manager negotiates Interconnection Agreements for facility based or reseller CLECs, Commercial Mobile Radio Service Providers and Interexchange Carriers which include but are not limited to the following services:

  • Mutual Compensation and traffic nationwide
  • Collocation
  • Pole and Conduit Attachments

To request the initiation of an interconnection agreement, please email Roderick.Cameron@ftr.com


Carrier Sales and Account Management

Your dedicated Carrier Sales team consists of a Sales Director, Sales Manager, Account Manager, Support Consultant, and Sales Engineer. They are responsible for providing Carrier Customers including IXCs, CLECs, Resellers and Wireless service providers with a primary point of contact. Every customer is important to Frontier Carrier Services, and is assigned a designated Account Team, responsible for providing overall support and management, including but not limited to the following:

  • Providing information on products and services
  • Facilitating operational reviews as needed
  • Identifying, analyzing and responding to customer needs
  • Trunk Forecasting - For the Trunk Forecast Template click here
  • Assisting Resolution of billing disputes
  • ASR and LSR order support
  • Contract Negotiations, Compliance and Interpretation (in conjunction with the Legal Dept.)
  • Request for Proposals (RFPs)
  • Mergers and Acquisitions - For the Mergers & Acquisitions Questionnaire click here
  • Service Meetings/Performance Measures
  • Assists with standard pricing, order status & escalations, technical questions, billing disputes, service outages, and strategic issues

If you are currently unaware of your assigned account management team, please email CarrierRequest@ftr.com


Frontier Local Carrier Service Centers (CSC)

The Local CSC's are responsible for processing all wholesale Local Service Requests (LSRs) including the following:

  • Receiving and logging all orders
  • Processing Local Service Order Requests
  • Processing Local Service Responses and Notifications
  • Providing a single point of contact for questions relating to specific Wholesale Local Service Order requests
  • Providing a single point of contact for Local Service Order Processing and Escalations

Local CSC hours of operation are 8 am – 8 pm EST.

For Local CSC contact and escalation information, click here.


Frontier Access Carrier Service Centers (CSC)

The Access CSC's hours of operation are 8 am – 6 pm EST. The Access CSC is responsible for processing all wholesale Access Service Requests (ASRs) including the following:

  • Receiving and logging all orders
  • Processing Access Service Requests
  • Processing Access Service Responses and Notifications
  • Providing a single point of contact for questions relating to specific Wholesale Access Service Requests
  • Providing a single point of contact for Access Service Request Processing and Escalations

Escalation Contact List

For Access CSC contact and escalation information, click here