Repair Request Information
Wholesale Repair

If you are a Frontier Wholesale Customer, all initial trouble ticket submissions or trouble ticket status requests must be submitted using one of the following:

  • Virtual Front Office – Trouble Administration Module (VFO-TA)
  • E-Bonded TA (EBTA) via tML
  • For more information please visit the Trouble Administration page.

    Exception: Opening trouble tickets by phone is acceptable during those times when our systems are unavailable. Customer notices are distributed and posted to our website providing notification of system availability exceptions. The System Availability Schedule and exceptions are available on the System Availability page.

    Escalation contact phone numbers to the Repair Centers are provided below.

    If you would like to be included in the email distribution of the OSS System Availability updates, please visit the Subscribe to Notifications page.