Customer Profile
Customer Profile - Local Services

New Customer Profile Activity:

CLECs interested in doing business with Frontier are required to provide Customer Profile data for Local Services. The data required includes Carrier Identification, 911 Information as well as Ordering, Billing, Provisioning and Escalation information specific to your company.

To establish a profile, the CMAQ (CLEC Master Account Questionnaire) form must be completed and submitted to the Local Carrier Services Support Team via email to: local.carrier.services.support@ftr.com.

All CLECs are required to have a valid Interconnection Agreement in place prior to requesting any profile activity.

Federal and State tax exemption forms are required (when applicable) in addition to the CMAQ form.

All incomplete or inaccurate forms will be returned with no action, pending corrections.

Please allow up to 30 days for new customer access.

Subsequent Customer Profile Activity:

These updates should be submitted to Frontier using the CMAQ form. The CLEC customer will be expected to submit an updated CMAQ form via email to: local.carrier.services.support@ftr.com. Please clearly identify what information is changing to avoid any delays.

All incomplete or inaccurate forms will be returned with no action, pending corrections.

Please allow up to 10 days for change requests to existing profiles.

Reports/Information:

Customers who would like to retrieve reports (i.e. Line Loss, Listing Verification, etc) may register via the Customer Wholesale Portal (CWP) by clicking: Login Here

Forms