Our Local Engagement Approach

Our motto is “We can help!” because to us, local engagement is more than a strategy: It’s in our DNA as a company. Every employee puts the customer first every single day. We go the extra mile to delight a customer and we are quick to respond when Mother Nature affects our services. Our employees take great pride in living where we work. Being active in our communities comes naturally to us. We’re members of the Chamber of Commerce and volunteer in local community organizations. We are first responders, little league coaches and PTA leaders. We believe in American communities and so we’re 100% U.S.-based. Supporting veterans and military families is one of our company’s priorities, and we are Top 100 Military Employer and a Top 50 Military Spouse Employment Partnership member.

We are intensely proud of our company because we are intensely proud to serve our communities. Broadband and communications are central parts of daily life and are requirements for our communities to thrive and grow. We take seriously our responsibility to reliably deliver these services to the millions of customers we serve every day.

Each of the 100 markets in our 27 states has a General Manager that is personally accountable for delivering extraordinary service in their market. We don’t hide them – you can find our General Managers’ names and personal contact information on our website. Our State and Regional Leadership are actively involved in day-to-day operations and personally see to it that customers in their markets are receiving our company’s best. From the CEO down, we are all accountable to our customers every day.

When storms or natural disasters strike our regions, we are among the first to respond. When members of our community fall on tough times, we pride ourselves on being there to support them. Our technicians work around the clock in some tough conditions to keep your services running smoothly. In short, when you become a Frontier customer, you will be signing up for over 16,600 employees at your back.

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