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Local Engagement Approach

local engagement approach

Our motto is “We can help!” because to us, local engagement is more than a strategy, it’s in our DNA.

We go the extra mile for our customers and we’re quick to respond when Mother Nature affects our services. Our employees take great pride in living where we work. Being active in our communities comes naturally to us -- we’re members of the Chamber of Commerce and volunteer in local community organizations. We are first responders, little league coaches and PTA leaders. We believe in American communities. Supporting veterans and military families is one of our company’s priorities. We are a Top 100 Military Employer and a Top 50 Military Spouse Employment Partnership member.

We are extremely proud to serve our communities. Broadband and communications are central parts of daily life and are requirements for our communities to thrive and grow. We take seriously our responsibility to reliably deliver these services to the millions of customers we serve.

Each of our markets across the 29 states we serve has a General Manager who is personally accountable for delivering extraordinary service. In addition, our state and regional leadership are actively involved in day-to-day operations and personally see to it that customers in their markets are receiving our best. From the CEO down, we are all accountable to our customers every day.

When storms or natural disasters strike our regions, we are among the first to respond. When members of our community fall on tough times, we pride ourselves on being there to support them. Our technicians work around the clock in some tough conditions to keep your services running smoothly.

Know that when you become a Frontier customer, you are signing up for over 28,600 employees at your back. Every day, our employees put the customer first.