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IncrediMail


To enable SMTP Authentication in IncrediMail:

  1. Open IncrediMail and click Tools > Accounts.



  2. Click Properties on the Mail Accounts window.

    Note: If you receive email from a provider other than Frontier, your account name may differ from what appears in the image below.



  3. Select the Servers tab at the top of the window that appears.

    Note: If you receive email from a provider other than Frontier, your User Information may differ from what appears in the image below.



  4. Look at the Incoming mail server and Outgoing mail server sections.



    • If your Incoming mail server is set to:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • pop3.newnorth.net or
      • in.epix.net
      make sure that your complete Frontier, FrontierNet, Citlink, Newnorth, or Epix email address is present in the Username field.
    • If your Incoming mail server is set to mail.ctaz.com, make sure that your complete CTAZ email address is present in the Username field, in the format of username@citlink.net (replace ctaz.com with citlink.net). Please note, this will not change your email address.
    • If your Incoming mail server is set to something other than:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • mail.ctaz.com
      • pop3.newnorth.net or
      • in.epix.net
      no changes are needed.
    • If your Outgoing mail server is set to:
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      no changes are needed.
    • If your Outgoing mail server is set to something other than:
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      no changes are needed.
  5. Place a checkmark in the box to the left of My server requires authentication. Do not select Log on using Secure Password Authentication. Click the More Settings button.
  6. Select Log on using, and enter your complete Frontier, FrontierNet, Citlink / CTAZ, Newnorth, or Epix email address in the Username field. For CTAZ customers, enter your email address in the format of username@citlink.net (replacing ctaz.com with citlink.net). Please note, this will not change your email address. Next, enter your password in the Password field.Do not select Log on using Secure Password Authentication. Click OK.



  7. Click OK.



  8. Click Close.

Still need help? Call 1.800.239.4430 or Live Chat

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