Dropped Connection

To fix your Internet connection when it gets dropped:

  1. Check your connections:
    • Check the coaxial or Ethernet connections between your computer and router.
    • Check the connections between your router and wall jack.
    • Make sure your router power cord is properly plugged in.
    • Disconnect your power cord, wait a few minutes, then plug it in again.
  2. Check for interference:
    • If you have a wireless connection, make sure there is no interference (2.4 GHz phones, microwaves, fluorescent lights) between your computer and router.
    • Try moving your computer closer to the router for a stronger signal.
    • If you have a home security system and it is not properly filtered you might experience frequent disconnections. Ask your security company for a High-Speed Internet filter.
      Note: Even if the security system is not monitored (no longer active or not associated with an active security system account) it may prevent the High-Speed Internet modem from "training up" as long as it is still tied into the phone line.

Still need help? Call 1.800.239.4430 or Live Chat

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