Overview


If your Frontier phone services include Call Waiting, here's what you need to know. For detailed instructions, choose a Call Waiting feature: Call Waiting ID or Call Waiting ID with Name.

Be sure to download the handy pdf-icon Quick Reference Guide: Residential Digital Phone Calling Features.

Call Waiting lets you take another call when you're already talking on the phone! A special tone lets you know that you have a second incoming call. Put the first caller on hold and answer the second call by pressing and releasing the switch hook or Flash or Link button. If you don't want to take the incoming call, just ignore the special reminder tone.

If you want to alternate between callers, press and release the switch hook. While you chat with one caller, the other is automatically put on hold. You can switch between callers as many times as you like. To end either call, simply hang up.

  • To disable Call Waiting before making a call, press ★ 7 0 and dial normally.
    Exception: Rochester callers should press ★ 8 0.
  • To disable Call Waiting while you're on a call, press and release the switch hook, then dial ★ 7 0.
  • Call Waiting returns automatically to your phone once you've finished your call.

Note: A distinctive beep signals a cellular or long distance call (short, long, short).

Still need help? Call 1.800.921.8104 or Live Chat

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