Bad Connection


Bad Connection

If you hear static, noise, or other voices on the line, the cause may be nearby cordless phones, fax machines, answering machines, and modems. Try unplugging your equipment from both the jack and the electric outlet, and then plug in a standard telephone set to see if the problem is resolved. You can also check whether your cordless phone's battery is going dead. If replacing the battery solves the problem, then a weak battery was the cause.

If only one or two phones in your house are having trouble, you need to replace the faulty equipment.

If the issue is on all your phones, you may have inside or outside wiring problems. Please watch the  How to Self-Test Your Home Phone video to determine where the problem is.

  • If the problem is with your outside wiring, Frontier will fix the problem at no charge to you.
  • If the problem is with your inside wiring or jacks, you can fix it yourself or hire a provider of your choice. You can also contact Frontier to have a technician repair the trouble. A service charge will apply for Frontier Repair assistance.
  • If you have Inside Wire Maintenance, costs for repairing your inside wiring may be covered by your plan.

Important: If there are hazardous conditions outside your house that are interfering with your phone service, such as low-hanging or snapped wires or trees leaning on the wires, please call 911. Do not attempt to fix the problem around hazardous conditions.

Connecticut customers: Please see the image below for instructions.

power cycling your equipment

Still need help? Call 1.800.921.8104 or Live Chat

Recommended Articles

No Connection

If you cannot make or receive phone calls, the first thing to do is try to locate the problem. Is the problem is with a specific phone or a specific phone jack inside your home, or the [...]

Read More
Power Supply Problems

Your service has a Battery Back-up Unit (BBU) located inside your garage or house where it can be easily monitored. If your ONT is accidentally unplugged or the power goes out, your back-up [...]

Read More
Long Distance Problems

If you can't make long distance calls, the problem might be: Restriction of your long distance calling service if your payment is overdue. Physical problems at a telephone switch. [...]

Read More