If you cannot make or receive phone calls, the first thing to do is try to locate the problem. Is the problem is with a specific phone or a specific phone jack inside your home, or the network device outside your home? Watch the How to Self-Test Your Home Phone video to help determine where the problem is.
- If the problem is with your outside wiring, Frontier will fix the problem at no charge to you.
- If the problem is with your inside wiring or jacks, you can fix it yourself or hire a provider of your choice. You can also contact Frontier to have a technician repair the trouble. A service charge will apply for Frontier Repair assistance.
- If you have Inside Wire Maintenance, costs for repairing your inside wiring may be covered by your plan.
Here are some other helpful troubleshooting tips:
- If you lift your receiver, and there is dead air, first unplug all the devices (phones, faxes, computers, etc.) connected to phone jacks. Wait 3 minutes and plug each device back in, checking for a dial tone on each one. If one doesn't work, but another on the same phone jack does work, then your problem is with the equipment and you will need to replace it.
- If you hear a fast busy signal, it could be because your service is disconnected, due to temporary suspension of service or an unpaid account. If service is disconnected for non-payment, service is restored once full payment, including any delinquent charges, has been received and verified.
- If you hear a broken dial tone when lifting the receiver (short, fast beeps), this is not a "no dial tone" condition. Broken dial tone is presented when you have subscribed to voicemail service and have a message waiting. You can dial through the broken dial if you do not want to retrieve and clear your voicemail messages at the time you are trying to make a call.
- If your calls are not connecting, check for a stuck keypad by making sure you can hear all key tones when you press the buttons.
- If you're trying to call a number and getting a constant busy signal, ask the operator to check the line to see if the number is working properly. If you have an emergency, you can ask the operator to interrupt the conversation. Operator charges may apply.
- If you are not receiving incoming calls, check to make sure the ringer on your phone is on with the volume turned up (this is usually located either on the side or underneath the phone).
- If you receive a half ring or stutter ring on an incoming call, Call Forwarding may be activated. Deactivate Call Forwarding by pressing ★ 7 3—or 1 1 7 3 on rotary or pulse-dialing phones.
Important: If there are hazardous conditions outside your house that are interfering with your phone service, such as low-hanging or snapped wires or trees leaning on the wires, please call 911. Do not attempt to fix the problem around hazardous conditions.
Connecticut customers: Please see the image below for instructions.