Frontier Secure


There’s Nothing Typical
About You—Or Us.

Come ready to learn, share, laugh, serve and be part of something big.

Let’s reinvent customer care from the ground up.

Business owners. Beauticians. Waiters. Makeup artists. Grocery store checkout clerks. We’re a dynamic group with diverse backgrounds. Some of us have years of contact center experience; some of us don’t.

What we do have is the ability to connect with people, listen, have real conversations and solve real problems.

Because we’re not a cookie-cutter company, there’s no single recipe for the perfect candidate. We want the real you—with all your insights, talents, personality and problem-solving super powers.

We’re looking for amazing people in Utah Valley, Wise Virginia and Deland Florida who are ready to reinvent the customer experience. And contact center experience is NOT required.

Ordinary Customer Service Fades Away.
Extraordinary Customer Experiences Live On

We’re making the digital world effortless.

We perfected the power of real customer conversations to support our own products and services. Four years and millions of delighted customers later, leading companies in technology, financial services and consumer services hire us to care for their customers the way we care for our own.

80%

Year over year
growth

1 in 13

Employees promoted
in six months

97%

recommend frontier secure
as a great place to work

We’re part of Frontier Communications, the third largest telecommunications company in the nation. We’re an entrepreneurial powerhouse backed by the strength and stability of a Fortune 500 company. Lean and mean meets big and strong.

A solutions expert who really cares

When customers reach out, you’ll be that smart, real person who truly connects—offering solutions that leave them surprised and satisfied.

Customer Service Representative

Job description

Seeking dynamic and experienced candidates to fill our Customer Service Representative position for our strategic direction with strategic partnerships.

Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our net promoter score and drive revenue growth. We’re embarking on a major cultural shift from focusing on traditional call center metrics to delighting customers by solving their problems while demonstrating that we care.

Responsibilities

  • Provide excellent customer service to existing customers
  • Perform account-level research and advise customer of products that may benefit them
  • Attend team meetings
  • Stay up to date on all changes, developments and enhancements for all systems, products and upgrades
  • Update account information and complete accurate documentation
  • Review documentation and problem solve to resolve customer's issues
  • Answering questions about customers’ accounts

We’re seeking self-starting individuals with a strong attention to detail and an outstanding passion for our customers. Candidates should possess strong written and verbal communication skills to succeed in this role. Candidates will be able to work independently but will also enjoy collaborating with teammates to achieve common goals. 

Basic qualifications

  • Have completed at least a high school diploma or GED
  • Must be 18 years old or older

Preferred qualifications

  • One year of call center experience
  • At least two years of customer service experience
  • Basic to advanced knowledge of the credit industry

This is a full time position! We are open on weekends.

Frontier benefits

Comprehensive benefits, including
Four weeks of vacation 
$5,500 in tuition reimbursement
401(k), medical, dental after 90 days

Job location

Prove Utah, Wise, Virginia and Deland Florida

Position type

Full-time/regular

There are 4 Job Locations

The values we live by

Respect

We’re all different—and we love it. We respect and value our diverse backgrounds, experiences, styles, approaches and ideas. We listen to each other as carefully as we listen to our customers. Communication is 360°—and “open-door policy” isn’t just a string of words—it’s how we live.

Learning

As a new employee, you’ll participate in learning sessions that define customer experience and explore the digital journey we’re on with our clients. Throughout your career, you’ll have continued opportunities to expand your knowledge.

Growth

We don’t leave your growth and advancement to chance. Your leaders will help you create a personalized career ladder to guide your way. Each year we promote exceptional employees internally —transforming associates into leads, leads into coaches and coaches into senior supervisors. Management, quality assurance, learning and development—the opportunities are diverse and waiting for you.

Community

Because work is such a big part of life, we make it enjoyable. We celebrate our successes, motivate and support one another, and laugh at least 42 times a day. We encourage you to make friends and take time to socialize, play, exercise, create and relax.

Fun

We’re all different—and we love it. We respect and value our diverse backgrounds, experiences, styles, approaches and ideas. We listen to each other as carefully as we listen to our customers. Communication is 360°—and “open-door policy” isn’t just a string of words—it’s how we live.

The Biggest Surprise For New Employees?
It's Even Better Here Than We Told Them It Would Be.

Growth, satisfaction, family

Happy, long-term employees are the secret to delighting customers. And the secret to retaining employees is creating an environment where people love coming to work every day. It isn’t that easy, but it IS that simple.

We believe in career building and employee retention—and it shows. Most contact centers have 100 percent to 150 percent annual turnover. Ours is less than 15 percent a year.

SURPRISING CUSTOMERS WITH HOW MUCH WE CARE MAKES FOR
A VERY SATISFYING DAY ON THE JOB.

The benefits you'd expect and more

Frontier Secure offers job satisfaction and career growth—plus the perks and benefits of working for a major corporation.

» Competitive salaries

» Incentives based on individual and company performance

» Reward and recognition programs

» Paid time off

» Company-paid holidays

» 401(k)/profit sharing

» Medical coverage

» Dental coverage

» Vision coverage

» Short-term and long-term disability coverage

» Life insurance

» Business travel accident insurance

» Tuition reimbursement

» Flexible spending accounts

» Supplemental long-term disability coverage

» Supplemental life insurance

» Dependent life insurance

» Personal accident insurance

» Legal plan

» Employee referral bonuses

» Take the Lead incentive program

» Corporate discounts

Grow your future with us.

Join the Frontier Secure Team!