West Virginia FAQs

Eligible customers in West Virginia will receive the temporary price credit until their download provisioned speeds can be raised to 6 Mbps or higher.

A variety of factors, including distance from a central office, size of copper lines, and other technical constraints, limit internet speed. Based on these factors, we physically may only be able to deliver a more limited speed to a particular customer’s location.

Frontier has invested more than $600 million in West Virginia since 2010, and we have legally committed with the West Virginia Attorney General to spend an additional $150 million in capital expenditures in West Virginia over the next three years, on top of commitments we have made to the federal government to use federal funds on our network throughout West Virginia. At this time, as we work out the engineering planning, we cannot tell you when the provisioned download speed at your specific location will be raised to 6 Mbps or higher, but we expect to have the majority complete by the end of 2017.

The discount is aimed only at customers with “Max” products who are provisioned nearer to the lower end of the tier, which is 1.5 Mbps or lower.

Yes, if the person becomes a new Frontier Internet Max customer and is provisioned at a download speed of 1.5 Mbps or lower. Please contact a Frontier Customer Service Consultant at 1-800-921-8101 to learn more about Frontier’s high-speed internet options, including Broadband Satellite with speeds up to 15 Mbps in select markets.

Yes, the temporary price credit applies to Frontier Internet Max residential and business customers in West Virginia.

A Frontier Customer Service Consultant can confirm your internet speed at 1-888-449-0217.

No, the temporary price credit only applies to Frontier Internet Max customers in West Virginia and is in response to concerns unique to West Virginia.

Our commitment to the Attorney General to make significant capital expenditures in West Virginia over the next three years, and the temporary price credit until speeds can be raised as a result of our capital expenditures, are consistent with our long-term vision for Frontier in West Virginia.