"How to Create Your Frontier ID" Transcript

Hi. In this video you’ll learn how to create your Frontier ID. Your Frontier ID is your personal log-in for Frontier.com, where you can manage your account online, including:

  • Reviewing and paying your bill
  • Updating your profile
  • Linking multiple accounts
  • And more!

Creating your Frontier ID is quick and easy. Let’s get started.

First, go to frontier.com and click Sign In at the top right side of your screen. This is where you’ll log in once you’ve created your ID, but this time, click Create a Frontier ID. Enter your 17-digit Frontier Account Number. You can find your account number on the first page of your Frontier bill. Then, enter your 4 digit PIN, which is also on your Frontier bill, right next to your account number. Click Next.

Enter your First and Last Name, then your email address—it can be your Frontier email address or any other valid email address you use. This email address will be your Frontier ID. Re-enter your email address to make sure it’s been entered accurately.

Then choose a strong password, which must contain at least eight characters including a lowercase letter, an uppercase letter, and at least one number. Then re-enter your password. Enter your Mobile Phone Number and don’t forget to select Paperless Statements, if you would like your statements to be available online. With your Frontier ID, you can now get your statements online so you don’t need them to be mailed to you. Review the Terms of Service, then click Agree. Click Next. If for some reason you make a mistake while entering your email address or your password, an error message will prompt you to fix it.

Once you’ve created your Frontier ID, a verification email will be sent to the email address you provided. Log in to that email account and check your inbox for an email from Frontier Communications. If you don’t see it in your inbox, be sure to check your spam folder. Open the email and click the link to activate your Frontier ID by simply entering the password you provided earlier. Click Sign In.

That’s it. You’re all set. Now that you’ve entered and verified your Frontier ID, you can log in and view your current balance, pay your bill and even check payment history and past statements.

We hope you found this video helpful. Be sure to watch our Online Bill Pay overview video for a more detailed walkthrough of some of the useful tools and features that are available to you at frontier.com.

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