Here at Frontier, we try to make it as easy as possible for you to pay your bill by offering a wide variety of payment options including paying online, by phone, by mail or in person.
To pay online, log into your account on Frontier.com or the MyFrontier app and make a one-time payment. You can also use Express Pay. Visit frontier.com/billpay/expresspay. Just make sure you have your account number and PIN handy. For payments made on your credit card, the balance is updated the next day and for payments made from a checking account, the balance will be updated the next business date.
To make a payment by phone, call 1.800.801.6652 and make sure to have your account number handy. Your payment will post to your account one hour after it’s received. There is a $3.50 fee to process your phone payment.
For online and phone payments, acceptable payment methods include a checking account, debit card or credit card. We accept Visa, MasterCard, Discover and American Express.
If you're sending a payment by mail, please be sure to include your payment stub along with your check or money order and write your account number on your form of payment.
All payments should be sent to:
PO Box 20550
Rochester, NY 14602-0550
And if you're a customer in Texas, Florida or California, send your payment to:
PO Box 740407
Cincinnati, OH 45274-0407
Your payment will post to your account after 5:30 p.m. on the day it was received.
We also offer two ways for you to pay in person:
You can find an Agent Location at frontier.com/walkinpay. Our network includes nearly 25,000 locations including grocery stores, retailers and convenience stores. There is a $1.50 fee to process payments made at an Agent Location.
The second way to pay in person is at a Frontier retail store. For a list of locations that accept payments, please visit frontier.com/retailstores.
For in-person payments, we accept cash, personal checks or money orders.
If you're finding difficulty paying your bill by the next due date, please give us a call at 1.800.921.8101. We’ll work with you to help prevent you from losing your services. Thank you for being a Frontier customer.