"How to Read Your Bill: Small Business Paper Bill" Transcript

In this video you'll learn how to read and understand your small business paper bill. On the first page of your Frontier bill, you'll find your Account Summary. That includes your account number and PIN, billing date, new charges due, payments received, and the total amount due.

We make it easy to pay your bill. You can pay online at frontier.com. If you're registered for Auto Pay, your payment will be made on your normally scheduled due date. If you're not signed up for Auto Pay, you can register at frontier.com.

Want to make a payment by phone? Have your account number handy and call 1.800.801.6652. If you're making a payment by mail, be sure to include the payment stub. You can also make a payment in person.

Doing business with Frontier is easy. Email us at ContactBusiness@ftr.com. While you're on frontier.com, you can chat live with a representative or visit our Help Center at frontier.com/small-business/helpcenter. To contact us by phone, call 1.800.921.8102.

On the third page of your bill, you’ll be able to see the breakdown of your charges and any credits. Remember, all pricing will show the full price before any promotional credits. The Local Service summary includes details about basic and non-basic charges. You may also see toll/other charges based on the services you receive. Under Account Activity you're able to view a detailed breakdown of activity that occurred during the billing cycle.

As supporting information, the last page of the bill shows important customer information like program changes, changes in rates, and frequently asked questions about account services.

Thank you for being a Frontier customer.

¿Aún necesitas ayuda? Llama al 1.800.921.8101 o Chatea en vivo

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