"Lifeline - What is the Lifeline Program?" Transcript

In this video, we'll discuss how to complete a Lifeline application to receive discounts on your Frontier telephone service. Specifically, we'll cover:

  • What is the Lifeline program?
  • The "one discount per household" rule
  • Who is eligible?
  • How can I get an application?
  • How do I fill out the Frontier Lifeline application?
  • Where do I send the application?
  • Where can I go for more information?


Lifeline is a government program that provides a discount on phone service and qualifying broadband internet access services to eligible low-income residential customers in every state and on Tribal land. Customers with proof of eligibility may be qualified to enroll in the Lifeline program. The Lifeline discount is non-transferable—meaning you cannot transfer the benefit from one person to another. And, the program is not available to business customers.

To find out if you qualify for a Lifeline discount, go to the Frontier.com web site home page. At the bottom of the page under SHOP, click on Discount Programs. On the Discount Programs page, click on Lifeline Program. Then, from the drop-down menu, select your state. This is where you can see if you or someone in your household meets the Lifeline program eligibility requirements for your state. Some states offer additional Lifeline benefits to qualified customers.


The Lifeline program provides enrolled customers a monthly discount on home OR mobile telephone service—but not both. Only one Lifeline discount is allowed per household. Members of a household are not permitted to receive multiple Lifeline discounts. If you reside in the same household and share income and living expenses, both you and your spouse or domestic partner may not each receive Lifeline-discounted phone service; that means a member of the same household may not receive a Lifeline discount on landline service and also on a mobile service.


Eligibility requirements vary by state, so it's important to select your state in the drop-down menu from the Lifeline Program home page. This is the page that describes the eligibility requirements for your state. You can qualify for the Lifeline program if you currently participate in one of the Federal or state government assistance programs listed on your state's Lifeline information page, or if your annual income is below the amount specified on your state's application.


For customers living in California, Nebraska, Nevada, Texas, Utah, and for Oregon non-Tribal customers, our Lifeline information page for your state either links to your state's Lifeline application online or gives you information about how to obtain a Lifeline application from your state by mail. If you live in Minnesota, the format of your application is a little different than the application we'll be discussing in this video. But, the rules for completing all parts of the form and submitting proof of income or program participation are the same. If you have any questions about the Lifeline Program or the forms, you can always reach a Frontier Customer Service representative at 1.800.921.8101.

For all other Frontier states, once you have selected your state from the drop-down menu and reviewed the eligibility requirements, you can download the application for your state by clicking on the appropriate link. Make sure the application is for your state. If you don't participate in one of the Federal or state programs listed on the application, you may still qualify for a Lifeline discount based on your income. Qualifying income levels are listed on the application.

If you think you qualify for the Lifeline discount, either because you participate in one of the qualifying government programs or based on your annual income, the next step is to print the application and fill it out.

You can also call Frontier Customer Service at 1.800.921.8101 and ask for an application to be mailed to you.

¿Aún necesitas ayuda? Llama al 1.800.921.8101 o Chatea en vivo

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