"Make an Online Payment" Transcript

In this video you'll learn how to manage your payment methods and pay your bill online.

First, sign in to your account using your Frontier ID and password. If you ever forget your password simply click Forgot? next to the username and password fields.

Once logged in, you'll see your Account Summary. The Account Summary includes your account number, your new charges, your balance forward, your previous balance, and the new charges due date. If you have more than one account linked to your profile, you'll see all your accounts on the Account Summary page.

On the right side of your screen you'll find the Key Account Info section which is a summary of your most important account information like your Account Number, your PIN number, your Current Balance, and the New Charges Due Date. Here you'll also find the most frequently asked questions—or FAQs—to help you through each step of the online bill pay experience.

At the bottom right of every page you'll see your most Recent Payments with date, the payment status, the amount paid, and the payment method used.

Setting up your account for use is quick and easy. Let's get started.

First, let's add a payment method. It can be a bank account, credit card or debit card. Click the My Payments menu near the top of the screen and click Manage Payment Methods. On the Manage Payment Methods page, click the Add Payment Method button.

To add a credit card select Credit Card and enter the name on the credit card, the card number (with no spaces or dashes, please), the security code, the month and year your credit card expires, and your billing zip code. Here at Frontier we accept Visa, MasterCard, Discover, and AmEx.

To add a checking account select Checking Account and enter the name of your bank, routing number, and bank account number. Then click Continue and Save Payment Method.

Now you're ready to pay your bill. To do so click Pay Bill, then select the payment amount, payment method, and payment date. The Payment Method menu includes all of the payment methods you've saved to your account. Choose whichever one you want to use. Make sure you schedule your payment on or before that date to avoid possible late fees. Then click Continue.

If you need to change anything about this payment, simply click Previous to go back and change the account, payment amount, payment method, or date.

Once you're satisfied with your payment information, click Confirm. A confirmation email will be sent to your email address shortly. You can also print a copy of the confirmation for your records.

If you made a payment to your account on a shared computer make sure to log out afterwards for your security.

We hope this video was helpful, and thank you for being a Frontier customer.

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