"My Bill is Higher Than Expected: Partial Month Charges" Transcript

In this video, you'll learn about partial month charges and credits and why the amount on your bill may fluctuate.

On your Frontier bill, under the section Other Services and Credits, you may see partial month charges. These occur when you add or remove services.

If you add a new service, you are billed from the first day the new service was added up to the bill cycle date of your account. That means your next bill will include a full month of the new service, plus each day you had the new service before the new billing cycle began.

Remember, your first bill may be a little higher since it will include more than one month of service and installation charges.

If you remove a service in the middle of a billing cycle, you'll stop being billed for it immediately. Your next bill will only reflect charges for time the services were active during that billing cycle. For example, if a service is removed 20 days into a 30 day billing cycle, it'll show up as a reduced charge and you'll see a credit for the remaining 10 days.

Frontier business customers will find these charges and credits listed under the Account Activity section.

A couple of important things to remember:

  • Taxes can fluctuate month to month based on usage or geographic location.
  • Promotional Rates have a limited term. Please be aware when your promotional term ends, your rate then will revert to our everyday low price.

Thank you for being a Frontier customer.

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