During the next few months, Frontier is converting to a new billing system. There will be no interruption to your service during the conversion.
The system enhancements will include a single invoice with more details for commercial customers and a simplified online billing portal. Please call 1.855.874.5298 to discuss your account or reach out to your support representative directly.
As a Frontier Communications business customer, you have the option of choosing between two types of account management portals: (1) the Frontier.com Business Portal and (2) the Frontier Enterprise Portal. Your choice can be as simple as this:
- If you need multiple, separately billed Billing Account Numbers rolling up to one Summary Master Account or Parent account, choose the Frontier Enterprise Portal.
- If you need to run reports on usage, inventory products and services, choose the Frontier Enterprise Portal.
- If you need multiple user logins within your company, choose the Frontier Enterprise Portal.
- Otherwise, you may choose the Frontier.com Business Portal.
For more information, please see Pay My Bill.
|How do I use the Frontier Enterprise Portal?||To access the Frontier Enterprise Portal (FEP), your Frontier representative must initiate the registration process. You may contact your representative or call 1.800.921.8102.
We will set up your account internally and give you administrative access to the portal so you can see all that is available. Then you can set up multiple users as needed for your business. Note that data from your invoices will only appear after a bill cycle has run for your accounts. If you have an existing Frontier Enterprise account, contact your account team to request additional accounts be added.
All of the features, benefits, functionality, and user guides for the Frontier Enterprise Portal are detailed in a Help Center article.
Need help? Access the Frontier Enterprise Portal Billing User Guide.
|How do I use the Frontier.com Business Portal?||The Frontier.com Business Portal requires that you have a Frontier ID and is accessible from any page on frontier.com:
|How do I pay my bill?||You can pay your monthly bill in a number of ways, each detailed in the Pay My Bill article. Your options include following the remittance instructions included with each invoice, contacting customer service to pay by phone, and using the online payment tool.
If you use the Frontier Enterprise Portal, read about the Bill Presentation Tool and download the Frontier Enterprise Portal Billing User Guide.
|How do I read my bill?||A detailed bill diagram and a video are available in the Read My Bill article.|
|How can I receive my bill by EDI (Electronic Data Interchange)?||To have your invoice transmitted by EDI, you must have a program that can read the encrypted data. Once setup is complete, your invoice will be encrypted and transmitted automatically each month after the bill cycle runs. You will access a pre-assigned mailbox where you can retrieve your files in .edi format. One login is provided per mailbox.
To request EDI invoice transmission, email FN.LN356aa2@ftr.com or call 1.888.957.8092.
|What other changes should I expect?||Your existing account numbers will be changed. Your new 10-digit account number will be displayed at the top of your invoice.
As part of the billing system upgrade, Frontier will ensure that your circuit IDs meet industry standards. The circuit ID currently listed on your invoice will be cross referenced on your new account.
|Summary Invoice and Billing||Summary billing provides consolidated billing for business customers subscribing to a minimum of two accounts. Customer receives summary bill and detailed bill for each account.|
|Customer Bill Options||Customers bill options include receiving remittance invoice for:
|How will my business accounts be established?||
|Will banking deposit information change if I am currently enrolled in ACH/Wire payments?||No, bank deposit information remains the same. However, we ask that you provide your new account number(s) on your remittance information.|