We’ve taken Frontier Premium Technical
Support to the extreme

Now called My Premium Tech Pro, this one-stop solution helps you
get the most out of the devices, apps and technology services you use every day.

Get access to
deeper expertise

Get access to deeper expertise

Access a team of 100% U.S.-based support guides who can tap into a database of more than 4,000 devices and provide instant answers to your questions.

These experts have the tools, technology and training to help answer virtually any tech question you may have, often in a single call.

Contact a tech
expert in more ways

Contact a tech expert in more ways

Get your questions answered by phone live from 7 a.m. to 12 Midnight EST.

But don’t worry – you won’t be bounced from one tech expert to another, as transfers are very rarely necessary. And most calls are answered in seconds.

Or download the new app for click-to-chat.

the new app

Download the new app

Included with your My Premium Tech Pro plan is a mobile app that simplifies your life.

  • Easy one-click phone or chat to reach a live, U.S.-based tech expert in just seconds
  • Ability to show—instead of just tell—your issue to a tech expert
  • Access to robust self-help content

Frequently Asked Questions

Just about anything that connects to the Internet – no matter how simple or complex. Here are just a few examples of what we can assist with:

  • Unlimited device security check-ups, malware removal and firewall updates
  • Advice on buying new technology that will work best for you
  • Unlimited peripheral support, including connectivity and basic functionality for virtually any connected device
  • Assistance setting up your smart home hub and connecting it to smart lights, smart thermostats and other smart home devices
  • Support for video doorbells and Wi-Fi security cameras
  • Help setting up your devices for streaming
  • Help connecting speakers to Wi-Fi or Bluetooth (Alexa, Sonos, etc.)

Anytime you need a guide to help you on the digital frontier! The job of My Premium Tech Pro experts is to provide virtually unlimited remote support by guiding your through new device setup, assisting with troubleshooting when you need it, and helping you with education for new smartphones, tablets and other connected devices.

    We invite you to contact us –
  • Before making a purchase – when you want to better understand the features and benefits of various options you’re considering
  • After making a purchase – when you want your home devices, services and apps to work together properly
  • As issues arise – when something goes wrong, and you need help troubleshooting
  • As you can see, we want you to contact us whenever you’ve got a device issue you can’t solve yourself – that’s what we’re here for.

There’s never a need to go it alone. So, reach out whenever you’d like. There’s no limit to the number of times you can seek our help. Hearing from you often tells us we’re doing a good job of assisting you and your family get the most out of your devices.

Reach My Premium Tech Pro experts at Call 1.866.442.3178
We’re available 7 days a week from 7 a.m. to 12 Midnight EST.

*This app uses the Device Administrator permission. To provide remote support and screen-sharing capabilities, some devices require device administration access. This access will only occur with your permission and will be disabled when the remote session ends. App usage analytics and device data are sent to Asurion servers for analysis to provide the best service possible. Your device characteristics data and device ID might be also sent to Asurion. In case of an app crash, personal information will not be shared. Full details are available in the Terms of Service that you can review before downloading the app.

Frontier does not warrant that the service will be error-free or uninterrupted. internet access service and charges not included. Taxes, minimum system requirements, and other terms and conditions apply.