Frontier E911 Limitations Acknowledgment Form


Frontier's VoIP (Frontier FiOS Digital Voice or Vantage Voice, collectively "VoIP" or "Service") is different than traditional voice service because the Service requires both electrical power and a broadband network to function. You are responsible for providing the electrical power necessary for the Service to function. Emergency 911 calling will not function if the Service is interrupted or not functioning for any reason, including, but not limited to, a power outage, Internet outage, your equipment is moved, or your service is suspended for non-payment or other reasons. If there is a power outage, you are responsible for maintaining a working backup battery, and you may be required to reset or reconfigure the equipment prior to being able to use your services, including use for 911 calling. Frontier's Service will work only in your service location. You will not be able to make any calls, including 911 calls, from any other location, even if you move your Service equipment to the new location.

Instructions

As required by the FCC, you must ACCEPT the E911 Terms of Service before using your Frontier's VoIP Service. Please fill out the E911 Terms of Service Acknowledgment Form below.

If you DECLINE the E911 Terms of Service or do not submit this form within 10 business days:

your Frontier's VoIP Service will be suspended
your current Frontier phone service will no longer function, including calling 911
you will continue to be billed for the phone service until you contact Frontier to make a new service selection.


By Choosing to ACCEPT the terms and SUBMIT this form, I acknowledge that:

I understand that there are critical differences and limitations between accessing 911 service with Frontier's VoIP Service and accessing 911 service with traditional wireline telephone service, including but not limited to, electrical power requirements, Internet network availability, service location limitations, and the need for backup batteries.

I also understand that these limitations are also available for review on Frontier's web site at Frontier.com/VoIPLimitations.


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