If you are Frontier customer in Minnesota, you may be entitled to a bill credit or refund for certain events you may have experienced with your local telephone service. Credits and refunds will be provided in accordance with an agreement approved by the Minnesota Public Utilities Commission.

You must submit a claim form by July 20, 2020, to receive a bill credit or refund.

Whether you are eligible for a credit or refund depends on what type of local telephone service problem you experienced, when the problem happened, and where you receive service. Credits and refund are available for events that occurred after January 1, 2017, unless another date is shown next to the situation in the below list.

If you believe any of the situations listed below apply to you, and you have not previously received a bill credit, you may request a credit or refund from Frontier by completing this online form. Frontier will investigate the matter and provide all appropriate credits and refunds.

Instructions:

Please complete the form shown below to apply for a credit or refund. Please check all boxes that describe events that you have experienced with your local telephone service, and describe when the event occurred and what happened. If you experienced more than one event, please provide when and what happened for each event. Below are examples of how to complete Part 3.

For "The date(s) when the event occurred" field, enter:

  • Single event example: (a) December 13, 2016–December 15, 2016
  • Multiple events example: (a) December 13, 2016–December 15, 2016
    (f) March 2018
    (o) September 15, 2017

For the "A brief description of what occurred" field, enter:

  • Single event example: (a) My phone was without dial tone. I could not place or receive phone calls.
  • Multiple events example: (a) My phone was without dial tone. I could not place or receive phone calls.
    (f) I was billed $XX.XX for three-way calling but do not subscribe to the service
    (o) The technician did not show up to repair my phone service.

If you have questions on how to fill out the form, contact Frontier Customer Service at 1.877.414.4777 or the Minnesota Public Utilities Commission at 1.651.296.0406 or 1.800.657.3782.

If you prefer, you may download a PDF version of the claim form and mail it to Frontier at the address listed on the form.

Part 1: Customer Information
Part 2: Event Types
Part 3: For each event you selected, enter the following:
.