Frontier Account & Billing

Account & Billing

Most Frequently Asked Questions

What are my payment options?

Here are your payment options:
  • Pay by Phone with Credit Card or Electronic Check
    We accept MasterCard, Visa, Discover, many ATM cards, and electronic checks through an automated phone payment service. When paying by electronic check, you will need your bank’s routing number and your bank account number. Have your 17-digit Frontier account number and your credit card or checkbook handy, and give us a call at 1.800.801.6652 to make an automated phone payment.
  • Pay In Person
    There are many local agents across the U.S. who will accept cash, check or money orders. These include Frontier offices, Frontier retail stores or other authorized Payment Agents. Make sure you bring your bill remit stub, along with your payment. Click here to find your nearest CheckFreePay Retail Agent. Western Union services are also available for many of our customers. For a list of Western Union agents contact Frontier customer service at 1.800.921.8101.
  • Pay Online
    Pay your bill online manually or with Auto Pay on our secure web site. If you have not yet created your Frontier ID, go to and click Sign In at the top right corner of the page. Select Create a Frontier ID. When you log in to with your Frontier ID you can set up your online bill paying options.
  • Pay By Mail To pay by mail, write your account number on your check or money order and mail it to the address below. Please include your payment stub (the bottom of page one of your bill) if you have it. Never send cash through the mail!

    Mail payments to:
    Frontier Communications
    P.O. Box 20550
    Rochester, NY 14602-0550

    To make a payment by registered mail or overnight delivery, please include your payment stub (the bottom of page one of your bill) and write your account number on your check or money order.

    Mail payments to:
    Frontier Communications
    63 Stone Street, 2nd Floor
    Rochester, NY 14604-1713
  • Automatic Bank Draft Service
    You can make automatic payments from your bank account each month by signing up for our Bank Draft program. Contact us by phone at 1.800.921.8101. Don’t worry—there’s no extra charge for this!

Here’s a quick video to show you how to use the Frontier Account Management Portal.

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