If you are able to browse to other web sites with the exception of one in particular, it is possible to tell where the problem may lie by running a "trace route" to the website.
If you are using a Windows operating system (such as 98 or ME), you can run a trace route by:
- Click Start ► Run.
- Type in Command ► Click OK.
- At the prompt, type in tracert www.websitename.com ► Press Enter/Return key on your keyboard.
- Take note at which "hop" or IP address you receive timeout errors or no responses.
- When the trace route is complete, type in exit at the prompt ► Press the Enter/Return key on your keyboard.
- Go to www.arin.net/whois.
- Type the IP address you recorded in the Whois Database Search box ► Click Submit.
This should tell you where on the network the breakdown might be occurring. Normally, when you run a whois check on the Arin web site, the result will include contact information, such as a phone number and email address. Email a copy of the trace route you ran to the address listed in the whois check. Chances are, the recipient of the email will be interested to know if there is a problem with one of their servers.