How can we help you?

Use our Phone Support Wizard for step-by-step instructions to troubleshoot issues with static.

To get help with TV issues, visit the TV troubleshooting page or use the Support Wizard for step-by-step support.

Frontier Fiber customers can also use our Automated TV troubleshooting tool when logged in.

Learn how to recover your Wi-Fi password if you’ve forgotten it. Or, learn more about changing your Wi-Fi password here.

Start by checking your internet connection. Next, check your credentials at frontier.com/login. You can reset your username or password if needed.

If your login works but you don’t see your account information, your services may have been suspended due to non-payment. Please contact us to make a payment and restore account access.

If your payment is due and you can’t get access to your account, the best option is using Express Pay to make a payment without logging in. You can also pay by phone using our automated line 800-917-7489 or mail your payment to:

Frontier Communications
P.O. Box 740407
Cincinnati, OH 45274-0407

With an existing account:

1. Sign in to your account
2. In the My Billing drop down, select My Billing.
3. Find the tile that says Paperless Billing is off.
4. Select Enroll in Paperless.
5. A popup will appear explaining Paperless Billing. Select OK.

Without an existing account:

1. Create an account
2. In the My Billing drop down, select My Billing.
3. Find the tile that says Paperless Billing is off.
4. Select Enroll in Paperless.
5. A popup will appear explaining Paperless Billing. Select OK.

There are several convenient ways to pay your bill:

• Sign in to your account online or in the MyFrontier app.
• Make a one-time payment with Express Pay.
• Set up Auto Pay in your Frontier account or the MyFrontier app.
• Call our automated phone line at 800-917-7489 (17-digit account number is required).
• Pay in person.
• By mail addressed to: Frontier, PO Box 740407 Cincinnati, OH 45274-0407 (Please include your 17-digit account number).

For more information, read our How to pay your bill article to get step-by-step instructions or watch this video. If your account was disconnected or is inactive and you need to make a payment, call 800-917-7489.

When you sign in to your Frontier account to view your bill online, you’ll find your 17-digit account number at the top right between key account information. On paper bills, your account number is located at the top left under Account Summary.

Frontier account

1. Sign in to your account then select Auto Pay from the Quick links tile.
2. Click Set up Auto Pay.
3. Select your payment method.
4. Click the box to accept the terms and conditions.
5. Select Enroll.

MyFrontier app

1. Sign in to the app for Android or iPhone.
2. Tap Billing then Manage.
3. Tap the toggle next to Auto Pay to turn it on or off.
4. Choose or add a payment method and agree to the terms and conditions.
5. Tap Save.

Learn more about setting up or managing Auto Pay.

Make a one-time payment online or over the phone through our automated line at 800-917-7489 to get your account in good standing. Or chat with us to avoid an interruption of service.

When the past due amount has been paid and posts to your account, your service(s) will automatically be scheduled for restoration. Please allow up to 24 hours for full restoration of service(s).