Support Wizard

Use our Automated Troubleshooting tool.

Log in to begin and let us refresh your equipment.

If you can't log in, reboot your Frontier router, gateway or modem manually:

• Unplug the unit
• Wait 30 seconds
• Plug it back in
• Give it a few minutes to fully power up

Use your wireless device long enough to see whether the connection is still dropping.

Certain software programs may change your internet connection.

A Virtual Private Network (VPN) is software that's most often used to connect to your company’s private network from home.

Disconnect your company's VPN software.

Test your internet connection for a while without VPN. If the connection is better, the VPN software is likely the problem.

Are any devices using high data consumption?

If there is a device connected to your wireless network that’s busy streaming movies or playing high-intensity video games, pause that activity.

Use your wireless device long enough to see whether your connection is still dropping.

Reboot your wireless device and any other devices that are having frequent disconnects.

Use your wireless device long enough to see whether the connection is still dropping.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Frontier Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.