Support Wizard

Let's check the most common issues first.

  1. Place your router, gateway or modem in a central location in your house.
  2. Avoid signal interference by keeping the equipment away from cordless phones or microwaves.
  3. If your signal strength is low, switch the router, gateway or modem to channel 1, 6 or 11.

Use your wireless device for a while—long enough to see whether your connection is still dropping.

Is the connection better now?

Please select an option before you continue.