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Sign In
- English
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{{City}} {{State}} (change)
What is your service zip code?
Enter your zip code to find the products we offer in your area.
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Support Wizard
Let's check the most common issues first.
- Place your router, gateway or modem in a central location in your house.
- Avoid signal interference by keeping the equipment away from cordless phones or microwaves.
- If your signal strength is low, switch the router, gateway or modem to channel 1, 6 or 11.
Use your wireless device for a while—long enough to see whether your connection is still dropping.
Please select an option before you continue.
Use our Automated Troubleshooting tool.
Log in to begin and let us refresh your equipment.
If you can't log in, reboot your Frontier router, gateway or modem manually:
- Unplug the unit
- Wait 30 seconds
- Plug it back in
- Give it a few minutes to fully power up
Use your wireless device long enough to see whether the connection is still dropping.
Please select an option before you continue.
Are any devices using high data consumption?
If there is a device connected to your wireless network that’s busy streaming movies or playing high-intensity video games, pause that activity.
Use your wireless device long enough to see whether your connection is still dropping.
Please select an option before you continue.
We're glad the Support Wizard was able to help you resolve this issue.
Please contact Frontier Technical Support.
We can help you further troubleshoot the problem and schedule a service appointment if needed.
