We know things change—that’s a part of life! And if you must leave us, we understand. But we don’t want you to cancel your service if there’s anything we can do to make you happy. Here’s what we can offer you, and we encourage you to call 1.800.921.8101 to speak with a Frontier customer service representative to help you make your decision.

Moving? If you are relocating, you might be able to transfer your Frontier services to your new address. Frontier is available in 29 states—and we’re growing. Please call 1.866.629.9223 to find out if Frontier services are available at your new home. Learn more about moving your Frontier service.
Leaving Temporarily? If you’re only at this address seasonally, going on vacation, or moving temporarily for any reason, you can suspend your Frontier services and fees for one to nine months. To find out if you qualify for Vacation Service, call 1.888.457.4110.
Dissatisfied? Let’s talk! We’ll do whatever we can to make you a satisfied customer. If you’re having trouble paying your bill, we have lots of options to help lower your monthly cost. If you’re experiencing slow connection speeds, let our technicians come and see what can be done with new equipment and new technologies to improve performance.

You’re a valued Frontier customer—a member of the family—and we will be sorry to see you leave. To cancel your services and arrange to return your Frontier equipment, please call 1.800.921.8101.

Please note: Early cancellation fees may apply if you cancel before the end of your commitment term.

Still need help? Call 1.800.921.8101 or Live Chat

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