My Profile

Customize your Frontier account to set your profile and preferences.

  • Frontier ID, Online Password & Account Passcode
    • In this section you can see — and change — your basic information: your Frontier ID email address, password, mobile phone number and account passcode.
    • This is where you can link another account to yours. A common reason for linking accounts is if you are handling the bills for a relative who has Frontier service in another home.
    • For help creating your Frontier ID, see Create My Frontier ID.
  • My Contact Information & Notification Preferences
    • Add or edit your primary and secondary contact methods: email and phone numbers.
    • Verify your contact methods by receiving a verification code by text or email.
    • Edit your billing address (not your service address) if you'd prefer to receive your bill at another address.
    • Edit your billing contact preference.
  • My Accounts
    • Bill Preference: You can decide whether to receive a paperless bill that you'll find in the My Bills tab of My Account or a paper bill mailed to your billing address.
    • Preferred Language: You can choose to receive bills and messages in either English or Spanish.
    • Users Who Have Access: You can add another user, such as a family member, to share your account number.
    • My Services: (Not available to all customers.) You can manage the permissions for other users who are linked to your account or add a new user.
  • My Frontier Email Addresses
    • Your Frontier ID is tied to a specific email address. Here you can add/edit an email address or reset your password. Click the Manage Email button to launch the Frontier Email Account Management Tool.

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