Help Center

Tap the menu icon in the top left corner of the MyFrontier mobile app and select Help Center to open up a menu of choices including:

  • FAQs—answers to Frequently Asked Questions about using the MyFrontier mobile app
  • Order Status—view the order number, description, create date, status, and completion date for your Frontier orders
  • Trouble Ticket Status—view the ticket number, description, create date, status, completion date and appointment details for your Frontier trouble ticket
MyFrontier App: Help Center Menu
MyFrontier App: Help Center FAQs
MyFrontier App: Help Center Order Status
MyFrontier App: Help Center Trouble Ticket Status
Still need help? Call 1.800.921.8101 or Live Chat

Recommended Articles

Create My Frontier ID

Your Frontier ID allows you to pay your bill, set up auto pay and electronic billing, manage your account, check your Frontier email, and access all our online support information. Business ...

Read More
Make Account Changes

Temporary Hold—You may be able to suspend your Frontier services for a period of time at a discounted rate. Call 1.800.921.8101 to see if you qualify. Choose the type of change you ...

Read More
How to Check Status for Orders or Trouble Tickets Online

Track your order or trouble ticket quickly online—with or without logging in to your Frontier account. Choose any of the following options: Frontier.com: click the Support menu ...

Read More