Below are solutions to issues you may have with your Frontier ID or making a payment.

Payment Issues
Lost access during payment
A payment transaction is not complete until you reach confirmation page, so if you lose access, transaction is generally lost. Click My Payments > Payment History. If payment was processed you'll see it at top of list. If it isn't there, you can submit payment knowing you won't be charged twice.

Insufficient funds
If your checking account doesn't have enough money when you make a payment, we re-submit payment once. If payment fails again, your account will not be paid and your bank may charge you service fees.

To avoid failed payment, log in with Frontier ID and password and make one-time payment with a different payment method. Click My Payments > Make a Payment and follow steps on the screen.

Account past due
If your account is past due and you want to avoid interruption of service, call customer service. Paying by phone will get your account up to date faster.

Can't edit Auto Pay settings
  • If you set up automatic bank draft service or recurring credit card payments with a customer service agent and want to make changes, you must delete your Auto Pay settings and set up new ones.
  • Once you create new Auto Pay rules, you can edit them by  logging in to your Frontier account and clicking My Payments > Manage Auto Pay. Click Edit Auto Pay to change payment method and date to pay.
Need to resolve dispute
  • If you disagree with your payment history or balance due, call customer service. We will work to settle the problem.
  • If your service has been suspended, chat with us online or call us.
  • If your account was suspended for lack of payment, speak with customer service and pay by phone for fastest action. Service will be restored when your full payment has been received and verified.
Frontier ID Issues
Privacy & security concerns
Here are the ways we protect your Frontier account:
  • We encrypt your financial information and store it in our secured database.
  • We partially mask your information (e.g., XXXXXX1234) when presenting it on the Frontier Account Management Portal.
  • We process your payment by sending encrypted data through a secure banking network connection.
Using the Frontier account management portal will not cause you to receive spam email. You can opt out of non-billing related, informational emails at any time. We do not sell your personal information to third parties.

Please read our  Terms and Conditions and  Privacy Policy.

Never received Frontier ID verification
If you are trying to create your Frontier ID and have not received your verification email:
  1. Click link on registration page to "Re-send verification email."
  2. Check your email inbox and spam folder for email from Frontier Communications.
  3. If the email is not there, please contact customer service.
Can't log in with Frontier ID
If you can't log in for the first time after creating your Frontier ID, make sure you have completed the process by clicking the link in your verification email. If you haven't received the email, see "Never received Frontier ID verification" above.

Can't access account online
If you can't access your account after you log in with your Frontier ID—and you've done so before:
  1. Check your Internet connection by visiting Frontier Yahoo portal.
  2. Check your credentials by accessing  Frontier login page with your Frontier ID and password.
  3. If your login works but you don't see your account information, your services may have been suspended due to non-payment. Please call customer service to make payment arrangements and restore your account access.
    Note: You can make a one-time payment online, but there could be a 3- to 5-day delay in payment being posted to your account and service being restored.
  4. If payment is due and you can't get to your account, the best option is to call customer service to pay by phone. You may also:
    • Mail your payment to Frontier Communications, P.O. Box 20550, Rochester, NY 14602-0550, or
    • Pay in person at a Frontier  retail store or with a  Payment Agent.

For any other issues, please contact Frontier customer service.

Still need help? Call 1.800.921.8101 or Live Chat

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