Do you live in one of Frontier’s bulk communities? Then you can use our VIP Customer Service Center.

We appreciate your business so much we’ve created a dedicated contact center for customers like you. We’re here to help with:

  • Ordering or setting up new services
  • Making changes to your account
  • Questions about products and services or your Frontier bill
  • Technical support

Call our VIP Customer Service Center at:


  • Press 1 for technical support and troubleshooting, available 24/7.
  • Press 2 for all other account-related questions. Hours of operation are:
    • Monday–Friday, 8 a.m.–9 p.m. Eastern
    • Saturday, 8 a.m.–8 p.m. Eastern

The FiOS marks are owned by Verizon Trademark Services LLC and used under license. ©2017 Frontier Communications Corporation.

Still need help? Call 1.800.921.8101 or Live Chat

Recommended Articles

Pay My Bill

You have the options to pay online, by mail, in person, by phone, and to set up Auto Pay. Pay Online Use your Frontier ID to log in and pay through ...

Read More
Create My Frontier ID

Your Frontier ID gives you access to the  Frontier Account Management Portal where you can pay your bill and manage your Frontier residential account. Once you have created your ...

Read More
Change My Password

You have 3 passwords associated with your account. One is your Frontier ID for billing and tracking your services. One is for your Frontier email account. The other is for your Frontier ...

Read More