Paperless billing from Frontier is secure, convenient and eco-friendly. But someday you may need a past bill sent to you by U.S. Mail. You can make that request easily.

If you are logged in to your Frontier account:

1 Click the My Bills menu and select Past Bills.
2 Click the Request a Paper Bill link.
requesting a paper bill when logged in
3 Click the checkbox to select the bill(s) you would like to receive by mail and click the Submit button.
select the bills you would like to receive by mail
4 A confirmation message will appear.
confirmation message after your request
5 If you need to change or cancel your request, click the Request another Paper Bill link on the confirmation message or on the Past Bills page.
6 You will see the paper bill requests that are in progress. Simply choose to cancel your request for an individual bill, or click to request more and click the Submit button.
cancel your request if needed
7 You will see a message confirming your cancellation or changed request.
confirmation message after cancelling your request

If you are not logged in to your Frontier account:

1 Go to frontier.com/helpcenter/bill/requestpaperbill
2 Replace the Xs with your account number and click I'm not a robot. Then click the Submit button.
fill out and submit the form
3 Click the checkbox to select the bill(s) you would like to receive by mail and click the Submit button.
select bills to receive by mail - when not logged into your account
4 A confirmation message will appear.
confirmation message
5 If you need to change or cancel your request, return to frontier.com/helpcenter/bill/requestpaperbill.
6 After entering your account number and clicking the Submit button, you can either cancel your request or add to it.
Still need help? Call 1.800.921.8101 or Live Chat

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