We encourage you to sign up for paperless billing from Frontier because it's secure, convenient and saves paper. However, there may be times when you need a copy of your past bill sent to your home address by U.S. Mail. We've made this very simple to do.

If you are logged into your Frontier account:

1 Click the My Bills menu and select Past Bills.
2 Click the Request a Paper Bill link.
requesting a paper bill when logged in
3 Click the checkbox to select the bill(s) you would like to receive by mail and click the Submit button.
select the bills you would like to receive by mail
4 A confirmation message will appear.
confirmation message after your request
5 If you need to change or cancel your request, click the Request another Paper Bill link on the confirmation message or on the Past Bills page.
6 You will see the paper bill requests that are in progress. Simply choose to cancel your request for an individual bill, or click to request more and click the Submit button.
cancel your request if needed
7 You will see a message confirming your cancellation or changed request.
confirmation message after cancelling your request

If you are not logged into your Frontier account:

1 Go to the Help Center homepage and scroll down to the Toolbox.
how to request a paper bill when not logged in
2 Find and click the link called Request A Paper Bill.
3 Replace the Xs with your account number and click I'm not a robot. Then click the Submit button.
fill out and submit the form
4 Click the checkbox to select the bill(s) you would like to receive by mail and click the Submit button.
select bills to receive by mail - when not logged into your account
5 A confirmation message will appear.
confirmation message
6 If you need to change or cancel your request, return to the Help Center homepage and click Request A Paper Bill again.
7 After entering your account number and clicking the Submit button, you can either cancel your request or add to it.
Still need help? Call 1.800.921.8101 or Live Chat

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