Billing Date vs. New Charges Due Date

Your Billing Date—seen on page one of your bill in the upper right section or by logging in to the  Frontier Account Management Portal—is the first day of your billing cycle (usually 30 days long). At the end of the cycle you are billed for a full 30 days. Your Billing Cycle and Billing Date are not flexible and are determined by factors such as geographic location.

Billing Dates and cycles are especially important when you begin service. Say your new service starts on July 30 but your Billing Date is the 15th of the month. On your first bill you will be charged for the days you received your service before the first full Billing Cycle (July 30–August 15).

Your New Charges Due Date, shown below your Billing Date, is the date by which you must pay your bill. If you won't be able to pay by the due date, please call our Collections team at 1.800.921.8105.

Here is the Account Summary section of a Frontier residential bill highlighting the Billing Date and the New Charges Due Date.

Frontier bill, account summary highlighted

Still need help? Call 1.800.921.8101 or Live Chat

Recommended Articles

Pay My Bill

You have the options to pay online, by mail, in person, by phone, and to set up Auto Pay. Pay Online Use your Frontier ID to log in and pay through ...

Read More
Read My Bill

To better understand your Frontier bill, please see:  Our video tutorial Detailed descriptions of your bill's different sections  A diagram highlighting where to find ...

Read More
MyFrontier App

Easily manage your Frontier account from a mobile device with the MyFrontier mobile app. Download the app for free: Next, log in to MyFrontier with your Frontier ID and password. Don't ...

Read More