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Troubleshoot Identity Protection

Here are a few issues that may happen with your Identity Protection from Frontier:

  • Unable to verify your identity: If there's a problem verifying your identity during the enrollment process, chat with us. We are available 24/7/365.
  • Trouble logging in: Your login/username is the email address or user ID that you used to sign up for monitoring. You can reset your password by clicking the Forgot Password link on the Identity Protection home page. Passwords are case sensitive.
  • Error message after logging in: If you see an error message after logging in, log out and try again. If you continue having problems, please chat with us.
  • Red Alert or Red Flag: Check your email for Identity Protection alerts. If you receive an email with a Red Alert or Red Flag, you are at the Highest Risk of identity theft. Chat with us immediately. Fraud specialists and licensed investigators are on staff to help you figure out your next steps.
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