Here are the answers to some common questions. If you still need help with Identity Protection, give us a call.

  • A Red Alert or Red Flag means that you are at the Highest Risk of identity theft. You should immediately call 1.888.403.6037 and consult with Customer Service. We will put you in touch with a licensed investigator. The fraud specialists and licensed investigators on staff are available to consult with you and help you determine your next steps.
  • If you have trouble logging in, remember that your login/username is the email address or user ID that you used to sign up for monitoring. You can reset your password by clicking the Forgot Password link on the home page of either site. Please remember that passwords are case sensitive.
  • If we are unable to verify your identity during the enrollment process, call Customer Service at 1.888.403.6037. We are available 24/7/365.
  • If you receive an error message after logging in, try logging out and starting over again. If you continue to have problems, please call 1.888.403.6037.
Still need help? Call 1.888.403.6037 or Live Chat

Recommended Articles

Why Do I Need Identity Protection?

Frontier Secure® Identity Protection provides the necessary safeguards to protect your identity—even as identity thieves become more sophisticated and prevalent in today's digital ...

Read More
Enroll and Log In

Frontier Secure Identity Protection requires a User ID and password so you can log in to the portal to review monitoring status. Choose your instructions below if you ordered by phone or ...

Read More
Why Do I Need Premium Technical Support?

Frontier Premium Technical Support is an around-the-clock service connecting you to a technical expert trained and ready to help you with your toughest equipment and software ...

Read More