Lock and Sync Frontier Secure PWD

If you want to add an extra layer of security, you can lock Frontier Secure PWD when you're not using it.

Your device Lock Frontier Secure PWD
Computer
  1. Open Frontier Secure PWD on your desktop. If you are prompted to enter your master password, it is already locked.
  2. Select Lock in the left-hand side menu.
Mobile device
  1. Tap the menu or "hamburger" icon and the arrowbox icon to lock.

To unlock Frontier Secure PWD on any device, launch Frontier Secure PWD and enter your master password.

Note: For security reasons, Frontier Secure PWD does not have access to your master password. Only you know your master password, so keep it safe.

Frontier Secure PWD has an auto-lock feature for additional security, and by default Frontier Secure PWD locks itself after five minutes of inactivity. You can change the time interval when Frontier Secure PWD automatically locks: 5 minutes, 30 minutes, 60 minutes, 10 hours, and 1 week.

To set your preferred auto-lock interval on your desktop:

  1. Open Frontier Secure PWD and enter your master password if prompted.
  2. Go to Settings in the left hand side menu.
  3. Click the General tab.
  4. Choose your preferred interval time in the first drop down menu titled Automatically lock after.

If you have Frontier Secure PWD installed on either a single mobile device or only on your computer, the personal data you have entered into Frontier Secure PWD is also only stored on that device. Syncing devices enables you to have your stored Frontier Secure PWD data readily available and always up to date on other devices so no matter what device you browse with, you can access your login credentials anytime, anywhere. Therefore, there's no need to worry if a device gets lost, stolen or damaged. Your Frontier Secure PWD data will still be intact on one of your other devices.

Important: If you only have Frontier Secure PWD installed on a mobile device and you carry out a factory reset, the reset will also wipe all your Frontier Secure PWD data from the device. After this, there is unfortunately no way to get the data back.

Your device Sync Frontier Secure PWD data
Computer
  1. Launch Frontier Secure PWD and enter your master password if prompted.
  2. Go to Connect Devices in the left-hand side menu.
  3. Under Generate synchronization code, a sync code appears.
  4. Now, grab the device you want to sync with:
    • If syncing to a mobile device, tap the menu icon, then Connect devices > Code; or
    • If syncing to another desktop computer, go to Connect devices > Enter synchronization code.
  5. Enter the sync code from step 3 where prompted.
  6. Tap or click the Connect button.
  7. Enter your master password.
  8. Once synchronization is successful, tap Confirm if syncing to a mobile, or click OK if syncing to a desktop.
Mobile device
  1. On your mobile device, go to Connect devices, and the sync code automatically appears at the bottom of your screen.
  2. On the device you want to sync to, go to:
    • Connect devices > Code if syncing to a mobile; or,
    • Connect devices, and click Enter synchronization code if syncing to another desktop computer.
  3. Enter your sync code from step 2.
  4. Tap or click the Connect button
  5. Enter a master password.
    Note: If you have different master passwords for Frontier Secure PWD on your devices, then you’re prompted to enter the master password for your Premium device.
  6. Once synchronization is successful, tap Confirm if syncing to a mobile, or click OK if syncing to a desktop.

Note: On the device you're syncing from, the sync code changes every minute until you enter it in on the device you're syncing to. If the sync doesn't work, try again with another code.

Still need help? Call 1.888.620.3663 or Live Chat

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