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Troubleshooting/Technical Info

Click the links below for helpful information on some related topics. If you still need help with your dialup Internet access, chat with us or give us a call.

If you ever need to find the  IP address your computer is using on the Internet, go to  www.whatismyip.com. If you are at home and using your Frontier Internet access, Frontier will be listed as your Internet Service Provider.

What's My IP?

You'll need to protect your modem and computer during storms by unplugging the power to your computer, as well as the phone line to your modem. Power surges can travel through the phone lines and power lines and ruin your modem. You may also choose to buy a surge protector from any store selling electronics.

You can check your dialup usage by accessing the  Frontier Account Editor* web site. Log in with your complete Frontier, FrontierNet, Citlink, Newnorth, Epix, or GVNI email address and password. Then click Dialup Activity to see your current usage.

* You must be on the Frontier network in order to access the Frontier Account Editor. If you are in a hotel or at the office, you may not be able to access the Frontier Account Editor.

If your dialup connection is not launching when you click on Internet Explorer, you only need to make a slight change to fix the problem. While you are in Internet Explorer:

  • Click Tools > Internet Options > Connection tab at the top of the window.
  • There will be three options below your dialup connection. Make sure that you have a black dot next to Always Dial my Default Connection.
  • Take a look at the Connection names that you have listed. Your FrontierNet / Citlink / Newnorth connection should have the word Default next to it. If it does not, click on your connection once to highlight it, and then click the Set Default button.
  • Click Apply > OK.
  • Close and reopen Internet Explorer.

If your dialup connection is unexpectedly disconnecting from the Internet, the problem may be:

  1. Outdated or inappropriate modem drivers (try running Windows Update)
  2. Length of phone line running from your modem to the phone jack (try a shorter length if possible)
  3. Phone line running through splitter(s) or surge protector(s)
  4. Noise or static on your phone line
  5. A corrupt DUN/PPP/RAS connection
  6. A program that may be set to disconnect after a certain period of time or criteria is met

There are several reasons why you may be unable to obtain a 56k connection. Factors ranging from the quality of your phone line, distance from our modems, and age of your modem driver can adversely affect your connection ability. For tips, tweaks, and more information in general on slow connection speeds, there are many web sites that may be useful to you; here's one that we find helpful:  http://modemsite.com/56k/trouble.asp.

When you send email or instruct your browser to access a web site, you likely type an address, or domain name based on words (such as yourusername@frontier.com or www.frontier.com). The Domain Name System ( DNS) translates the address into a series of numbers called an Internet Protocol (IP) address, which might look something like this: 123.123.23.2. These numbers comprise a code recognized by the Internet's computing system, which then sends your mail or connects you to the web site.

Frontier does not use DNS addresses. We also recommend that you do not use assigned DNS servers. Using them could cause you to run into problems when trying to browse with an outdated set of entries. By using and accepting the dynamically assigned DNS servers, you will always receive the ones geographically closest to you.

If you do opt to enter DNS server addresses, use only the following addresses:

  • 74.40.74.40 or
  • 74.40.74.41

If you are using a Windows operating system, you don't have to force or add our DNS addresses to your settings. Doing this could cause problems later on if we changed our DNS addresses.

If you are using a Macintosh, it is not necessary to force or enter our DNS addresses unless you are having difficulty browsing.

To set your computer to dynamically accept the Frontier DNS servers, first choose your operating system:

Note: This might require your Windows CD.

  • From your desktop, click Start > Settings > Control Panel.
  • When the Control Panel menu appears, double-click the Network and Dialup Connections icon.
  • Right-click your dialup connection, then click Properties.
    • Click the Networking tab and make sure  TCP/IP is checked.
    • Select the TCP/IP entry.
    • Click Properties > General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click OK to close the dialup connection Properties window.
    • Windows may prompt you to reboot your computer. If it does, click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer by clicking the Start button and selecting Shut Down > Restart.

Note: This might require your Windows CD.

  • From your desktop, click Windows Start > Control Panel.
  • In the Control Panel click View Network Status and Tasks > Change Adapter Settings.
    • Right-click your dialup connection and select Properties.
    • If a User Account Control window pops up, click Continue.
    • Click the Networking tab and make sure the Internet Protocol version 4 ( TCP/IPv4) is checked.
    • Click the TCP/IP entry and click Properties.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click OK to close the Dialup Properties window. Windows may prompt you to restart your computer. If it does, click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer by clicking the Windows Start button and selecting Restart.

Note: This might require your Windows CD.

  • From your desktop, click Windows Start > Control Panel.
  • Double-click the Network and Sharing Center icon in the Control Panel.
  • Click the Manage Network Connections link on the left-hand side of the window.
    • Right-click on your dialup connection and select Properties.
    • If a User Account Control window pops up, click Continue.
    • Click the Networking tab and make sure the Internet Protocol version 4 ( TCP/IPv4) is checked.
    • Click the TCP/IP entry and click Properties.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click OK to close the Dialup Properties window. Windows may prompt you to restart your computer. If it does, click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer by clicking the Windows Start button and selecting Restart.

Note: This might require your Windows CD.

  • From your desktop, click Start > Control Panel.
  • Double-click the Network Connections icon in the Control Panel.
  • Right click your dialup connection and click Properties.
    • Click the Networking tab and make sure  TCP/IP is checked.
    • Click the TCP/IP entry and click Properties.
    • Click the General tab and make sure Obtain DNS Server Address Automatically is selected.
    • Click OK to close the TCP/IP window.
    • Click OK to close the Dialup Properties window. Windows may prompt you to restart your computer. If it does, click Yes.
    • If Windows doesn't prompt you to restart, close all windows and reboot your computer by clicking the Windows Start button and selecting Shut Down > Restart.

Click the Apple > System Preferences > Network. On the  TCP tab, make sure that no Domain Name Servers are entered. If they are, remove them and click Apply Now.

Still need help? Call 1.800.239.4430 or Live Chat

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