A wireless hotspot is an area with a wireless signal that lets you connect to the Internet or any other available computer network.
Local businesses often provide wireless Internet coverage to their customers through Frontier's network. In these situations, Frontier will put one or more of our wireless devices in or around the location of the business, and the business will have a number of wireless logins to distribute to their customers.
Get Frontier My Wi-Fi
|Amounts of Time|
|Go to www.frontierwifi.com to purchase a My Wi-Fi access pass safely and securely. Different amounts of time are available depending on your needs and budget:
|Getting More Time|
|It's easy to purchase more time. When your pre-paid time expires you'll see the option to buy more time on the Replenish page of the Frontier My Wi-Fi web site.
If you're a Frontier High-Speed Internet customer, you can add unlimited monthly Wi-Fi service to your account for $9.99 a month. Find out more and sign up today.
|Another option to access Wi-Fi for yourself or as a gift is to buy a Pre-Paid Wireless Data Card for the amount of time you select. On the back of the card is a promotional code. Enter these numbers and letters in the Promotional Code field on the FrontierWiFi.com web site to access the Frontier My Wi-Fi network.|
|Signing Up is Easy|
|You can purchase Wi-Fi access with a MasterCard, Visa, American Express, or Discover credit card. Here is the information we will ask you for when signing up:
You must click to agree with Wireless Acceptable Use Policy during the sign up process and adhere to the policy in order to utilize the Frontier My Wi-Fi service. You can read the policy online.
Use Frontier My Wi-Fi
Once you purchase your wireless access at www.frontierwifi.com, your access is active and available. Log in with your user ID, which is the email address you used when you signed up for the service. FrontierNet customers with Frontier My Wi-Fi access will use their main FrontierNet email address.
If you forget your Frontier My Wi-Fi password, don't worry. Our Technical Support team is available 24/7 at 1.800.469.6519.
If you are connecting to a Frontier network provided by a third party, such as a hotel or college, you will need to contact the third party for your password. Here's a list of the Frontier networks that are provided by a third party, along with their main business offices:
- Holiday Inn of Burnsville (Minnesota)—contact the Front Desk
- Holiday Inn of Johnstown (Pennsylvania)—contact the Front Desk
- Holiday Inn of Statesboro (Georgia)—contact the Front Desk
- Kings College (Wilkes-Barre, Pennsylvania)—contact the school's IT Department
- Nautical Inn (Lake Havasu City, Arizona)—contact the Front Desk
- Orange County Community College (Middletown, New York)—contact the school's IT Department
- Wilkes-Barre College (Wilkes-Barre, Pennsylvania)—contact the school's IT Department
Troubleshoot Frontier My Wi-Fi
Below are some troubleshooting tips and what to do if you see an error message. After reading these tips, if you need help with Frontier My Wi-Fi at any time, contact Frontier My Wi-Fi Technical Support at 1.800.469.6519, 24 hours a day, 7 days a week.
|Free 5 Minutes Search & Surf Expires||Charged for Free Access?|
|When your Free 5 Minutes Search & Surf expires, you'll see the option to buy more time at Frontier My Wi-Fi.||Most wireless hotspots will only have a limited number of free logins. If there aren't enough free logins available, you may have to sign up and pay for access at our normal rate.|
|Wireless Signal Is Dropped||Can't Send Email|
|When you move from one place to another, your device needs to reconnect to the best available signal. If this doesn't happen on its own, follow these steps.
||To protect our customers and secure the integrity of our network, we require all customers to identify themselves when sending mail through our outgoing mail servers.
|Connection Seems Slow||Error Message #1|
|Restart your laptop computer, tablet or smartphone.
||If you see this error: There was a problem checking your email address and password. Please try again. (Error #1)
|Error Message #4||Error Message #6|
|You will see this error—Your account may only log in from one computer at a time. (Error #4)—if you try to access the Wi-Fi connection from more than one device at a time. To switch to another device, first release the IP address from the device you're using.
If you still get the same error after releasing the IP address on all of your devices, contact the Frontier My Wi-Fi Tech Support team at 1.800.469.6519.
|You will see this error: …accounts may not log in to this wireless network. (Error #6) if you try to connect to the Frontier My Wi-Fi Network with a username and password that is not valid for our network, but is valid on a network we manage.
This is typically the case when an establishment has their own SSID, or network name. Make sure you're connecting to the correct SSID in your wireless utility. If you need to find the correct SSID, username, or password, please contact the company who established the SSID.