Frontier's public Wi-Fi and hotspots network

A wireless hotspot is an area with a wireless signal that lets you connect to the Internet or any other available computer network.

Local businesses often provide wireless Internet coverage to their customers through Frontier's network. In these situations, Frontier will put one or more of our wireless devices in or around the location of the business, and the business will have a number of wireless logins to distribute to their customers.

Get Frontier My Wi-Fi

Amounts of Time
Go to  www.frontierwifi.com to purchase a My Wi-Fi access pass safely and securely. Different amounts of time are available depending on your needs and budget:
  • 1 hour—$1.99
  • 1 day—$4.99
  • 2 days—$9.99
  • 7 days—$19.99
  • 30 days—$29.99
Passes are measured by the hour and active only for the stated time period. For example, a 2-day pass will expire 48 hours after your purchase, regardless of your level of activity on the network.
Getting More Time
It's easy to purchase more time. When your pre-paid time expires you'll see the option to buy more time on the  Replenish page of the Frontier My Wi-Fi web site.

If you're a Frontier High-Speed Internet customer, you can add unlimited monthly Wi-Fi service to your account for $9.99 a month.  Find out more and sign up today.
Pre-Paid Card
Another option to access Wi-Fi for yourself or as a gift is to buy a Pre-Paid Wireless Data Card for the amount of time you select. On the back of the card is a promotional code. Enter these numbers and letters in the Promotional Code field on the  FrontierWiFi.com web site to access the Frontier My Wi-Fi network.
Signing Up is Easy
You can purchase Wi-Fi access with a MasterCard, Visa, American Express, or Discover credit card. Here is the information we will ask you for when signing up:
  • First Name
  • Last Name
  • Phone Number
  • Current email address (this will be the email address you log in with)
    Note: If you have additional email addresses and you want to use the Frontier My Wi-Fi service with those addresses, you will need to contact Customer Service at 1.800.921.8101 to add the wireless product to those addresses.
  • Password (you will choose this)
  • Security Question—answer one of the following:
    • What are the last 4 digits of your Social Security Number (SSN)?
    • What is your mother's maiden name?
    • What is your pet's name?
    • What is the make of your first car?
  • Your Credit Card Information. If you are asked for your billing address, enter the address where your credit card statement is mailed. You will also be asked for your Credit Card Verification number. On the back of your card, near your signature, you'll find this series of 3 or 4 numbers.
    where to find the verification number of your credit card
If for any reason the transaction fails, you will be able to try again using a different credit card.

You must click to agree with Wireless Acceptable Use Policy during the sign up process and adhere to the policy in order to utilize the Frontier My Wi-Fi service. You can  read the policy online.

Use Frontier My Wi-Fi

Once you purchase your wireless access at  www.frontierwifi.com, your access is active and available. Log in with your user ID, which is the email address you used when you signed up for the service. FrontierNet customers with Frontier My Wi-Fi access will use their main FrontierNet email address.

Windows Macintosh
  1. Turn on your wireless enabled laptop.
  2. Make sure that your wireless adapter is enabled on your computer. Some computers have a specific keyboard button to enable and disable wireless capability; others use a key combination to enable and disable wireless capability.
  3. Right-click the wireless connection icon on the Windows Task Bar and select View Available Wireless Networks.
  4. Highlight Frontier My Wi-Fi and click Connect.
  5. Once connected, open your web browser.
  6. If you are already a Frontier My Wi-Fi customer enter your User ID and Password.
  7. If you are a new user click Purchase My Wi-Fi Access and select the type of plan you desire, or add Frontier My Wi-Fi to your existing Frontier High-Speed Internet service.
  1. Turn on your wireless enabled laptop.
  2. Click the Apple Wireless icon in upper right-hand corner of your screen.
  3. Choose Frontier My Wi-Fi from the drop-down menu.
  4. Once connected, open your web browser.
  5. If you are already a Frontier My Wi-Fi customer enter your User ID and Password.
  6. If you are a new user click Purchase My Wi-Fi Access and select the type of plan you desire, or add Frontier My Wi-Fi to your existing Frontier High-Speed Internet service.

For a  map of Frontier My Wi-Fi service coverage areas, click "Wi-Fi Hot Spots" on the left side of any page on  http://frontierwifi.com.

If you forget your Frontier My Wi-Fi password, don't worry. Our Technical Support team is available 24/7 at 1.800.469.6519.

If you are connecting to a Frontier network provided by a third party, such as a hotel or college, you will need to contact the third party for your password. Here's a list of the Frontier networks that are provided by a third party, along with their main business offices:

  • Holiday Inn of Burnsville (Minnesota)—contact the Front Desk
  • Holiday Inn of Johnstown (Pennsylvania)—contact the Front Desk
  • Holiday Inn of Statesboro (Georgia)—contact the Front Desk
  • Kings College (Wilkes-Barre, Pennsylvania)—contact the school's IT Department
  • Nautical Inn (Lake Havasu City, Arizona)—contact the Front Desk
  • Orange County Community College (Middletown, New York)—contact the school's IT Department
  • Wilkes-Barre College (Wilkes-Barre, Pennsylvania)—contact the school's IT Department

Troubleshoot Frontier My Wi-Fi

Below are some troubleshooting tips and what to do if you see an error message. After reading these tips, if you need help with Frontier My Wi-Fi at any time, contact Frontier My Wi-Fi Technical Support at 1.800.469.6519, 24 hours a day, 7 days a week.

Free 5 Minutes Search & Surf Expires Charged for Free Access?
When your Free 5 Minutes Search & Surf expires, you'll see the option to buy more time at  Frontier My Wi-Fi. Most wireless hotspots will only have a limited number of free logins. If there aren't enough free logins available, you may have to sign up and pay for access at our normal rate.
Wireless Signal Is Dropped Can't Send Email
When you move from one place to another, your device needs to reconnect to the best available signal. If this doesn't happen on its own, follow these steps.
  • On a Windows device, access the Control Panel and select Network Connections. Right-click Wireless Network Connection and select Repair.
  • If you are using your laptop's Connection Manager, reconnect with Frontier My Wi-Fi to make sure your device is finding the best access point.
To protect our customers and secure the integrity of our network, we require all customers to identify themselves when sending mail through our outgoing mail servers.
  • If you are using a non-Frontier, FrontierNet, Citlink, Newnorth, Epix, or Global Valley email account, your outgoing server must be changed to smtp.frontiernet.net and you'll need to add @daypass.wireless.frontiernet.net to the end of your email address. For example, if your email address is john.doe@corporation.com, your username would be john.doe@corporation.com@ daypass.wireless.frontiernet.net.
Connection Seems Slow Error Message #1
Restart your laptop computer, tablet or smartphone.
  • Log out of everything you have running and completely shut down the device.
  • Wait 30 seconds before powering up again.
  • Give your device time to warm up and locate any wireless signals.
  • Sign in to Frontier My Wi-Fi.
If you see this error: There was a problem checking your email address and password. Please try again. (Error #1)
  • Release and renew your PC's IP address.
  • Make sure both your email address and password have been entered correctly. Keep in mind, your password is case sensitive.
  • If you still receive Error #1, contact Frontier My Wi-Fi Tech Support at 1.800.469.6519, 24 hours a day, 7 days a week.
Error Message #4 Error Message #6
You will see this error—Your account may only log in from one computer at a time. (Error #4)—if you try to access the Wi-Fi connection from more than one device at a time. To switch to another device, first release the IP address from the device you're using.

If you still get the same error after releasing the IP address on all of your devices, contact the Frontier My Wi-Fi Tech Support team at 1.800.469.6519.
You will see this error: …accounts may not log in to this wireless network. (Error #6) if you try to connect to the Frontier My Wi-Fi Network with a username and password that is not valid for our network, but is valid on a network we manage.

This is typically the case when an establishment has their own SSID, or network name. Make sure you're connecting to the correct SSID in your wireless utility. If you need to find the correct SSID, username, or password, please contact the company who established the SSID.
Still need help? Call 1.800.469.6519 or Live Chat

Recommended Articles

Clear My Browser, Cache & Cookies

Clearing out your web browser's temporary files—often called cache—can help your computer run faster. Cache is created when your web browser stores certain files on your ...

Read More
Watch ESPN3

Every Frontier Broadband Internet customer can get this great ESPN3 programming absolutely free. You have 2 easy ways to access it: Go to www.espn.com/watch. Download the ESPN ...

Read More
Accept Cookies

When you accept cookies, you are allowing websites to store these little bits of information on your computer that may make your browsing time more efficient or enable the website to ...

Read More