Frontier Wi-Fi Troubleshooting Tips

Below are some troubleshooting tips and what to do if you see an error message. After reading these tips, if you need help with Frontier My Wi-Fi at any time, contact Frontier My Wi-Fi Technical Support at 1.800.469.6519, 24 hours a day, 7 days a week.

When the time for your Free 5 Minutes Search & Surf expires, you will be presented with the option to purchase additional time. You can go online to  purchase additional time.

When moving from one location to another, you may experience a temporary loss in coverage. This is a result of your device continuing to associate with the original access point, which may not be optimal at your new location. If your new device fails to associate with another access point while you roam, please take the following steps to adjust your connection:

  • If you are using Windows, access your Control Panel and select Network Connections. Right-click Wireless Network Connection and select Repair.
  • If you are using your laptop's Connection Manager, you may want to reconnect with Frontier My Wi-Fi to ensure that your device is associating with an optimal access point.

If you are using Frontier My Wi-Fi access on a laptop computer, tablet or smartphone and your connection seems slow, try restarting the device. Log out of everything you have running and completely shut down the device. Wait at least 30 seconds before powering up again. Give your device enough time to warm up and locate any wireless signals. Then try signing in to Frontier My Wi-Fi again.

In the interest of protecting our Frontier customers, as well as securing the integrity of our Frontier network, we require all customers to identify themselves when sending mail through our outgoing mail servers.

  • If you are using a,,,,, or email address but you have not set up your email software to use SMTP Authentication, please read the instructions at Enable SMTP Authentication.
  • If you are using a non-Frontier, FrontierNet, Citlink, Newnorth, Epix, or Global Valley email account, your outgoing server will need to be changed to and you will need to add to the end of your email address for the username. For example, if your email address is, your username would be

In most situations, a wireless hot spot will only have a limited number of free logins for wireless access. If more people attempt to connect to the wireless hot spot than there are free logins available, those individuals will be subject to signing up and paying for access at our normal rate.

If you see this error: There was a problem checking your email address and password. Please try again. (Error #1)

  • Try releasing and renewing your PC's IP address. For instructions on performing this task, see Release/Renew IP Address.
  • Next, double check to make sure both your email address and password have been entered correctly. Keep in mind, your password is case sensitive.
  • If you are certain that you are using the correct login information, have released and renewed your IP and are still receiving Error #1, please contact Frontier My Wi-Fi Tech Support at 1.800.469.6519, 24 hours a day, 7 days a week.

You will see this error—Your account may only log in from one computer at a time. (Error #4)—if you try to access the Wi-Fi connection from more than one device at a time. If you want to switch to another computer, you must first release the IP address from the computer you are using.

For instructions on performing this task, see Release/Renew IP Address.

If you are still getting the same error after releasing the IP address on all of your computers, please contact the Frontier My Wi-Fi Tech Support team at 1.800.469.6519.

You will see this error: …accounts may not log in to this wireless network. (Error #6) if you try to connect to the Frontier My Wi-Fi Network with a username and password that is not valid for our network, but is valid on a network we manage.

This is typically the case when an establishment has their own SSID, or network name. Make sure that you are connecting to the correct SSID in your wireless utility. If you need to find the correct SSID, username, or password, please contact the company who established the SSID.

Still need help? Call 1.800.469.6519 or Live Chat

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