We're working to keep your email account secure

If you access your Frontier email account with a third-party email program (e.g., Outlook, IncrediMail, MacMail, Mozilla Thunderbird and others), an important security enhancement may need your attention.

Yahoo, the platform Frontier uses to provide you with email service, implemented a new and more secure way to access your email account. The new security technology, known as OAuth, helps prevent anyone from gaining access to your username and password. With OAuth, your credentials will be encrypted and protected from hackers.

Not sure which email program you're using? Get help identifying your program. No matter which software you use, you should always check that you have the latest update.

If your email program and operating system are listed below, no action is required: If your email program is not on the list, you have two options:
  • Web browser-based email (as opposed to a separate email program).
  • An iOS 9.0 device using a native mail client, Gmail, or Outlook Mobile.
  • An Android device running the Lollipop system or above, using Gmail or Outlook Mobile.
  • A Macintosh desktop on OS X El Capitan or above using a native mail client.

Please be aware that Microsoft Outlook 2016 and Kindle mail clients do not currently support OAuth but are expected to do so soon.

Special instructions for Apple iOS device users: You may need to change the settings for your Frontier email account. If you originally set it up by choosing Other as the type of account, you will need to change it to a Yahoo! account. See instructions for setup, particularly step 6.

  1. Switch to a supported email program
  2. Generate an Application Specific Password. Then follow the simple instructions for your email program:
Still need help? Call 1.800.239.4430 or Live Chat

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