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Microsoft Outlook

Select your Microsoft Outlook version below for complete SMTP Authentication instructions.

To enable SMTP Authentication in Outlook 2000:

Note: The screenshots below are from Outlook Express (Version 5 & 6), but they also represent what you will see in Outlook 2000.

  1. Open Outlook and click Tools.

    Enable SMTP Authentication in Microsoft Outlook

  2. Select Accounts from the menu.

    Enable SMTP Authentication in Microsoft Outlook

  3. Select the Mail tab at the top of the Internet Accounts window and click Properties.

    Note: If you receive email from a provider other than Frontier, your account name may differ from what appears in the image below.

    Enable SMTP Authentication in Microsoft Outlook

  4. Select the Servers tab at the top of the window that appears.

    Note: If you receive email from a provider other than Frontier, your User Information may differ from what appears in the image below.

    Enable SMTP Authentication in Microsoft Outlook

  5. Look at the Incoming mail (POP3) and Outgoing mail (SMTP) fields.

    Enable SMTP Authentication in Microsoft Outlook

    • If your Incoming mail (POP3) is set to:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • pop3.newnorth.net or
      • in.epix.net
      make sure that your complete Frontier, FrontierNet, Citlink, Newnorth, or Epix email address is present in the Account name field.
    • If your Incoming mail (POP3) is set to mail.ctaz.com, your CTAZ email address should be placed in the Account name field in the format of username@citlink.net (replacing ctaz.com with citlink.net). Please note, this will not change your email address.
    • If your Incoming mail (POP3) is set to something other than:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • mail.ctaz.com
      • pop3.newnorth.net or
      • in.epix.net
      no changes are needed.
    • If your Outgoing mail (SMTP) is set to:
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      place a checkmark in the box to the left of My server requires authentication near the bottom of the window. Do not select Log on using Secure Password Authentication. Click the Settings button to proceed.
    • If your Outgoing mail (SMTP) is set to something other than:
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      no changes are needed.
    • If you were not instructed to click the Settings button, skip to Step 7.
  6. Select Log on using and enter your complete email address in the Account name field. If your email address is in the format of username@ctaz.com, change ctaz.com to citlink.net (example: username@ctaz.com becomes username@citlink.net). Please note, this will not change your email address. Next, enter the password for this email address in the Password field. Do not select Log on using Secure Password Authentication. Click OK to proceed.

    Enable SMTP Authentication in Microsoft Outlook

  7. Click Apply at the bottom of the window and click OK.

    Enable SMTP Authentication in Microsoft Outlook

  8. Click Close.

    Enable SMTP Authentication in Microsoft Outlook

To enable SMTP Authentication in Microsoft Outlook 2002 (XP) or 2003:

  1. Open Outlook and click Tools.

    Enable SMTP Authentication in Microsoft Outlook 2002 or 2003

  2. Select E-mail Accounts from the menu.

    Enable SMTP Authentication in Microsoft Outlook 2002 or 2003

  3. Under the E-mail section, select View or change existing e-mail accounts and click Next.

    Enable SMTP Authentication in Microsoft Outlook 2002 or 2003

  4. Click on your Frontier, FrontierNet, Citlink / CTAZ, Newnorth, or Epix account to highlight it, and then click the Change button.

    Note: If you receive email from a provider other than Frontier, the Name may differ from what appears in the image below.

    Enable SMTP Authentication in Microsoft Outlook 2002 or 2003

  5. Look at the Incoming mail server (POP3) and Outgoing mail server (SMTP) fields.

    Enable SMTP Authentication in Microsoft Outlook 2002 or 2003

    • If your Incoming mail server (POP3) is set to:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • pop3.newnorth.net or
      • in.epix.net
      make sure your complete Frontier, FrontierNet, Citlink, Newnorth, or Epix email address is present in the User Name field in the Logon Information section.
    • If your Incoming mail server (POP3) is set to mail.ctaz.com, make sure that your complete CTAZ email address is present in the User Name field in the Logon Information section in the format of username@citlink.net (replace ctaz.com with citlink.net). Please note, this will not change your email address. Do not select Log on using Secure Password Authentication (SPA).
    • If your Incoming mail server (POP3) is set to something other than:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • mail.ctaz.com
      • pop3.newnorth.net or
      • in.epix.net
      no changes are needed.
    • If your Outgoing mail server (SMTP) is set to:
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      click the More Settings button.
    • If your Outgoing mail server (SMTP) is set to something other than:
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      no changes are needed.
    • If you were not instructed to click the More Settings button and the Next button is grayed out (not clickable), simply click Cancel and you are done. But, if you were not instructed to click the More Settings button and the Next button is clickable, skip to Step 8.
  6. Select the Outgoing Server tab on the window that appears.

    Note: If you receive email from a provider other than Frontier, your Mail Account name may differ from what appears in the image below.

    Enable SMTP Authentication in Microsoft Outlook 2002 or 2003

  7. Select the checkbox to the left of My outgoing mail server (SMTP) requires authentication, and select Log on using. Enter your complete email address in the User Name field.

    If you are using a CTAZ email address, enter your email address in the User Name field in the format of username@citlink.net (replace ctaz.com with citlink.net). Please note, this will not change your email address. Next, enter the password for this email address in the Password field. Do not select Log on using Secure Password Authentication. Click OK.

    Enable SMTP Authentication in Microsoft Outlook 2002 or 2003

  8. Click Next.

    Enable SMTP Authentication in Microsoft Outlook 2002 or 2003

  9. Click Finish at the bottom of the window.

    Enable SMTP Authentication in Microsoft Outlook 2002 or 2003

To enable SMTP Authentication in Microsoft Outlook 2007:

  1. Open Outlook and click Tools.

    Enable SMTP Authentication in Microsoft Outlook 2007

  2. Select Account Settings from the menu.

    Enable SMTP Authentication in Microsoft Outlook 2007

  3. Under the E-mail tab, click on your Frontier, FrontierNet, Citlink / CTAZ, Newnorth, or Epix account to highlight it and then click the Change button.

    Note: If you receive email from a provider other than Frontier, the Name may differ from what appears in the image below.

    Enable SMTP Authentication in Microsoft Outlook 2007

  4. Look at the Incoming mail server and Outgoing mail server (SMTP) fields.

    Enable SMTP Authentication in Microsoft Outlook 2007

    • If your Incoming mail server is set to:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • pop3.newnorth.net or
      • in.epix.net
      make sure your complete email address is in the User Name field in the Logon Information section.
    • If your Incoming mail server is set to mail.ctaz.com, make sure that your complete CTAZ email address is present in the User Name field in the Logon Information section in the format of username@citlink.net (replace ctaz.com with citlink.net). Please note, this will not change your email address. Do not select Require logon using Secure Password Authentication (SPA).
    • If your Incoming mail server is set to something other than:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • mail.ctaz.com
      • pop3.newnorth.net or
      • in.epix.net
      no changes are needed.
    • If your Outgoing mail server (SMTP) is set to:
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      click the More Settings button.
    • If your Outgoing mail server (SMTP) is set to something other than:
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      no changes are needed.
    • If you were not instructed to click the More Settings button and the Next button is grayed out (not clickable), simply click Cancel and you are done. But, if you were not instructed to click the More Settings button and the Next button is clickable, skip to Step 7.
  5. Select the Outgoing Server tab on the window that appears.

    Note: If you receive email from a provider other than Frontier, your Mail Account name may differ from what appears in the image below.

    Enable SMTP Authentication in Microsoft Outlook 2007

  6. Select the checkbox to the left of My outgoing mail server (SMTP) requires authentication, and select Log on using. Enter your complete Frontier, FrontierNet, Citlink, Newnorth, or Epix email address in the User Name field.

    If you are using a CTAZ email address, enter your email address in the User Name field in the format of username@citlink.net (replace ctaz.com with citlink.net). Please note, this will not change your email address. Next, enter the password for this email address in the Password field. Do not select Require Secure Password Authentication (SPA). Click OK.

    Enable SMTP Authentication in Microsoft Outlook 2007

  7. Click Next.

    Enable SMTP Authentication in Microsoft Outlook 2007

  8. Click Finish at the bottom of the window.

    Enable SMTP Authentication in Microsoft Outlook 2007

  9. Click Close.

    Enable SMTP Authentication in Microsoft Outlook 2007

To enable SMTP Authentication in Microsoft Outlook 2010:

  1. Open Outlook and click File > Info > Account Settings.

    Enable SMTP Authentication in Microsoft Outlook 2010

  2. Click the Account Settings drop down box.

    Enable SMTP Authentication in Microsoft Outlook 2010

  3. Under the E-mail tab, click on your Frontier, FrontierNet, Citlink / CTAZ, Newnorth, or Epix account to highlight it, and then click the Change button.

    Enable SMTP Authentication in Microsoft Outlook 2010

  4. Look at the Incoming mail server and Outgoing mail server (SMTP) fields.

    Enable SMTP Authentication in Microsoft Outlook 2010

    • If your Incoming mail server is set to:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • pop3.newnorth.net or
      • in.epix.net
      make sure that your complete Frontier, FrontierNet, Citlink, Newnorth, or Epix email address is present in the User Name field in the Logon Information section.
    • If your Incoming mail server is set to mail.ctaz.com, make sure that your complete CTAZ email address is present in the User Name field in the Logon Information section in the format of username@citlink.net (replace ctaz.com with citlink.net). Please note, this will not change your email address. Do not select Require logon using Secure Password Authentication (SPA).
    • If your Incoming mail server is set to something other than:
      • pop3.frontier.com
      • pop3.frontiernet.net
      • pop3.citlink.net
      • mail.ctaz.com
      • pop3.newnorth.net or
      • in.epix.net
      no changes are needed.
    • If your Outgoing mail server (SMTP) is set to:
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      click the More Settings button.
    • If your Outgoing mail server (SMTP) is set to something other than :
      • smtp.frontier.com
      • smtp.frontiernet.net
      • smtp.citlink.net
      • mail.ctaz.com
      • smtp.newnorth.net or
      • out.epix.net
      no changes are needed.
    • If you were not instructed to click the More Settings button and the Next button is grayed out (not clickable), simply click Cancel and you are done. But, if you were not instructed to click the More Settings button and the Next button is clickable, skip to Step 7.
  5. Select the Outgoing Server tab on the window that appears.

    Note: If you receive email from a provider other than Frontier, your Mail Account name may differ from what appears in the image below.

    Enable SMTP Authentication in Microsoft Outlook 2010

  6. Select the checkbox to the left of My outgoing mail server (SMTP) requires authentication, and select Log on using. Enter your complete Frontier, FrontierNet, Citlink, Newnorth, or Epix email address in the User Name field.

    If you are using a CTAZ email address, enter your email address in the User Name field in the format of username@citlink.net (replace ctaz.com with citlink.net). Please note, this will not change your email address. Next, enter the password for this email address in the Password field. Do not select Require Secure Password Authentication (SPA). Click OK.

    Enable SMTP Authentication in Microsoft Outlook 2010

  7. Click Next.

    Enable SMTP Authentication in Microsoft Outlook 2010

  8. Click Finish at the bottom of the window.

    Enable SMTP Authentication in Microsoft Outlook 2010

  9. Click Close.

    Enable SMTP Authentication in Microsoft Outlook 2010
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